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Cant access cPanel

Discussion in 'General Discussion' started by rossano brillantes, Oct 16, 2015.

  1. rossano brillantes

    rossano brillantes Registered

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    hi can anyone give me a hand we can't access our CPanel and keep getting this error

    Internal Server Error
    500

    No response from subprocess (whostmgr (whostmgr)): The subprocess ended prematurely because it received the “SEGV” (11) signal.


    cpsrvd/11.52.0.15 Server at 192.169.202.140
     
  2. dalem

    dalem Well-Known Member
    PartnerNOC

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    what do your error logs say
    /usr/local/cpanel/logs/error_log

    and have you tried an
    /scripts/upcp --force
    to clear the issue
     
  3. Tinu T Thomas

    Tinu T Thomas Registered

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    Try the following

    Restart cPanel in server, this would start the cpsrvd service in server.
    #/etc/init.d/cpanel restart
    or
    #service cpanel restart

    or

    # /usr/local/cpanel/startup


    Duplicate Rpms

    Try the following

    if that did not fix it maybe you have duplicate rpms in your server. Issue the command below

    /scripts/autorepair fix_duplicate_cpanel_rpms
    /scripts/upcp --force


    Let me know the if the issue persist.
     
  4. victortin

    victortin Registered

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    i have the same error after updating my vps
    Internal Server Error
    500

    No response from subprocess (whostmgr (whostmgr)): The subprocess ended prematurely because it received the “SEGV” (11) signal. The process dumped a core file.


    cpsrvd/11.52.0.15 Server at srv200.example.com
     
    #4 victortin, Oct 17, 2015
    Last edited by a moderator: Oct 17, 2015
  5. rossano brillantes

    rossano brillantes Registered

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    ummm Im really new to VPS and WHM/cpanel. How do I run this scripts? I access cpanel thru our godaddy acount btw
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please access your server via SSH as "root" and review the output from the following command when you notice the error message:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    You can try forcing an update of cPanel via the "/scripts/upcp --force" command to ensure cPanel is properly updated.

    Thank you.
     
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