rossano brillantes

Registered
Oct 16, 2015
2
0
1
philippines
cPanel Access Level
Root Administrator
hi can anyone give me a hand we can't access our CPanel and keep getting this error

Internal Server Error
500

No response from subprocess (whostmgr (whostmgr)): The subprocess ended prematurely because it received the “SEGV” (11) signal.


cpsrvd/11.52.0.15 Server at 192.169.202.140
 

dalem

Well-Known Member
PartnerNOC
Oct 24, 2003
2,983
159
368
SLC
cPanel Access Level
DataCenter Provider
what do your error logs say
/usr/local/cpanel/logs/error_log

and have you tried an
/scripts/upcp --force
to clear the issue
 

Tinu T Thomas

Registered
Oct 15, 2015
4
0
1
India
cPanel Access Level
Root Administrator
Try the following

Restart cPanel in server, this would start the cpsrvd service in server.
#/etc/init.d/cpanel restart
or
#service cpanel restart

or

# /usr/local/cpanel/startup


Duplicate Rpms

Try the following

if that did not fix it maybe you have duplicate rpms in your server. Issue the command below

/scripts/autorepair fix_duplicate_cpanel_rpms
/scripts/upcp --force


Let me know the if the issue persist.
 

victortin

Member
Oct 17, 2015
9
2
3
Nigeria
cPanel Access Level
Root Administrator
i have the same error after updating my vps
Internal Server Error
500

No response from subprocess (whostmgr (whostmgr)): The subprocess ended prematurely because it received the “SEGV” (11) signal. The process dumped a core file.


cpsrvd/11.52.0.15 Server at srv200.example.com
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,268
463
Hello :)

Please access your server via SSH as "root" and review the output from the following command when you notice the error message:

Code:
tail -f /usr/local/cpanel/logs/error_log
You can try forcing an update of cPanel via the "/scripts/upcp --force" command to ensure cPanel is properly updated.

Thank you.