Cant access cPanel

[rossano brillantes]

hi can anyone give me a hand we can't access our CPanel and keep getting this error

Internal Server Error
500

No response from subprocess (whostmgr (whostmgr)): The subprocess ended prematurely because it received the “SEGV” (11) signal.


cpsrvd/11.52.0.15 Server at 192.169.202.140

 

[dalem]

what do your error logs say
/usr/local/cpanel/logs/error_log

and have you tried an
/scripts/upcp --force
to clear the issue

 

[Tinu T Thomas]

Try the following

Restart cPanel in server, this would start the cpsrvd service in server.
#/etc/init.d/cpanel restart
or
#service cpanel restart

or

# /usr/local/cpanel/startup


Duplicate Rpms

Try the following

if that did not fix it maybe you have duplicate rpms in your server. Issue the command below

/scripts/autorepair fix_duplicate_cpanel_rpms
/scripts/upcp --force


Let me know the if the issue persist.

 

[victortin]

i have the same error after updating my vps
Internal Server Error
500

No response from subprocess (whostmgr (whostmgr)): The subprocess ended prematurely because it received the “SEGV” (11) signal. The process dumped a core file.


cpsrvd/11.52.0.15 Server at srv200.example.com

 

[rossano brillantes]

ummm Im really new to VPS and WHM/cpanel. How do I run this scripts? I access cpanel thru our godaddy acount btw

 

[cPanelMichael]

Hello

Please access your server via SSH as "root" and review the output from the following command when you notice the error message:

tail -f /usr/local/cpanel/logs/error_log

You can try forcing an update of cPanel via the "/scripts/upcp --force" command to ensure cPanel is properly updated.

Thank you.