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Can't access e-mail accounts

Discussion in 'E-mail Discussion' started by historic, May 21, 2015.

  1. historic

    historic Registered

    Joined:
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    cPanel Access Level:
    Website Owner
    Hello,

    I am a site-owner, and I'm having problems accessing my e-mail accounts. When I try to access the accounts I get an error message that reads as follows:

    Internal Server Error
    500

    User '*****' is over quota.

    But according to my C-panel Disk Space usage I still have disk space available. Any help with this?
     
    #1 historic, May 21, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    It's possible additional usage associated with your account is found elsewhere on the server. I suggest contacting your web hosting provider for assistance so they can determine what's taking up your account's quota.

    Thank you.
     
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    #2 cPanelMichael, May 21, 2015
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