Budi Haryono

Member
Feb 20, 2016
6
0
1
Indonesia
cPanel Access Level
Root Administrator
Hello there,
I have problem,

Why I only can access/login in to whm through my IP address but can't with my hostname.

E.g
My IP: 123.45.67.89
My hostname: host[.]mydomain[com]

it work when you use: 123.45.67.89:2087
but not work when you use: host[.]mydomain[com]:2087 or host[.]mydomain[com]/whm

what happen with my whm

note:
I install whm in centos 7 64

thanks for help
 

kernow

Well-Known Member
Jul 23, 2004
1,015
61
178
cPanel Access Level
Root Administrator
Check your DNS records in WHM, is there an entry for your hostname?
From the command line run
Code:
hostname
Does it show your hostname?
From a remote computer run
Code:
dig 123.45.67.89
( your servers IP address )
Does it return your hostname?
 

Budi Haryono

Member
Feb 20, 2016
6
0
1
Indonesia
cPanel Access Level
Root Administrator
Hi Kernow, thanks for reply, I did it:
Check your DNS records in WHM, is there an entry for your hostname?
From the command line run
Code:
hostname
Does it show your hostname?
From a remote computer run
Code:
dig 123.45.67.89
( your servers IP address )
Does it return your hostname?
Result for the first command it showing my host name
Result for the second command:

Code:
[[email protected] ~]# dig 5.xxx.xxx.xxx

; <<>> DiG 9.9.4-RedHat-9.9.4-51.el7_4.1 <<>> 5.xxx.xxx.xxx
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 35588
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;5.xxx.xxx.xxx.                 IN      A

;; AUTHORITY SECTION:
.                       156     IN      SOA     a.root-servers.net. nstld.verisi                                                gn-grs.com. 2017122301 1800 900 604800 86400

;; Query time: 11 msec
;; SERVER: 213.136.95.11#53(213.136.95.11)
;; WHEN: Sun Dec 24 01:18:45 CET 2017
;; MSG SIZE  rcvd: 117
is that correct?

thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Is the parent domain name that's associated with your server's hostname configured to use the cPanel server's name servers at the domain registrar? If not, you can follow the guide documented at the URL below to setup name servers:

How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation

Then, assign those name servers to the parent domain name at it's domain registrar, and the "A" record you setup for the hostname on the cPanel server should work as expected.

Thank you.