Can't Access My Website and cPanel Too


Jul 14, 2014
Kota Padang, Indonesia
cPanel Access Level
Website Owner
Hello everyone,

I got a problem in my website today. when I checked, I found this message:


You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."
I've asked the host provider, on this issue and try login to cpanel and ftp. But, i can't log in cpanel or ftp. I think, i am sure, username and password is correct. But still not in.

In ftp, i got this:

Perintah: USER ***
Respon: 331 User *** OK. Password required
Perintah: PASS *************
Respon: 530 Login authentication failed
Kesalahan: Critical error
Kesalahan: Unable to connect to server
help me to solve this problem. :(

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