Can't Access Website Over 3G, 4G, or LTE

Dec 15, 2015
6
0
1
WIchita, KS
cPanel Access Level
Root Administrator
Hi! I have a website that I've setup within the past couple of months that is not accessible over 3G, 4G, or LTE. If you are connected to your home internet or internet at a place, you can access the website just fine. Otherwise, it sends you to the cpanel misconfiguration page. For example, I can be on my phone connected to my home internet over wifi, load my website, then turn off wifi and then try to access the website and I get the cpanel misconfiguration page. I've looked all over whm and cpanel to find a solution to the problem. I've googled continuously. I've updated things. I have spent a lot of time trying to figure out this issue, but I can't find any solution. Anybody ever have this happen? Does anybody know of a solution?

I am all out of ideas. My ears are open to any suggestions.

Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

Try pinging the domain name from the mobile connection to verify if it resolves to the correct IP address. It's possible there's an issue with the name servers assigned to the domain name, or some firewall rule that's blocking or redirecting mobile traffic.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
It seems like an issue with DNS or browser cache. Is it only happening for a single website? Are you able to reproduce the issue if you upload a test HTML page and load it directly?

Thank you.
 
Dec 15, 2015
6
0
1
WIchita, KS
cPanel Access Level
Root Administrator
If I upload a static html page, that page loads correctly. Then if I go to the home page (it's a wordpress site), I get the cpanel misconfiguration page. So static pages work fine, but wordpress pages don't.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
This suggests you have rules in the /home/$username/public_html/.htaccess file that are redirecting connections from mobile providers. Are you using any custom Mod_Rewrite rules in this file, or do you have any custom WordPress plugins installed?

Thank you.
 
Dec 15, 2015
6
0
1
WIchita, KS
cPanel Access Level
Root Administrator
I have disabled any possible plugin that could change the htaccess file and reset the htaccess file. The cpanel misconfiguration page is gone but now I get a blue 404 Not Found page with apache and openssl information on the bottom. The test.html page gets that as well. The site is still working fine on a non-mobile connection though.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
To update, this issue was caused by a mismatch between the IPv6 address configured for the domain name in the DNS records and the IPv6 address configured for the domain name in the Apache configuration file.

Thank you.
 
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