Can't access WHM after latest upgrade

Michael Legg

Well-Known Member
Mar 2, 2015
81
5
58
New Farm, Queensland, Australi
cPanel Access Level
Website Owner
I just ran the latest WHM update ( v102.0.8) and I can no longer access WHM. I just get a blank page and a frownie face in the Chrome tab (Not very helpful for debugging)

I restarted cPanel with ... systemctl restart cpanel.service
But it made no difference.

Where do I begin to work out what's going on?
 
Last edited:

Spirogg

Well-Known Member
Feb 21, 2018
700
155
43
chicago
cPanel Access Level
Root Administrator
I don't remember the exact version number but I just ran the latest WHM update (100.??) and I can no longer access WHM. I just get a blank page and a frownie face in the chrome tab (Not very helpful for debugging)

I restarted cPanel with ... systemctl restart cpanel.service
But it made no difference.

Where do I begin to work out what's going on?
have you tried another browser, maybe clear cache.
do you have any websites running on the cPanel server you can check if there up ?

EDIT: I was typing at the same time you were I guess, your up and running I see not sure why it took 20 mins?
 

kodeslogic

Well-Known Member
PartnerNOC
Apr 26, 2020
453
217
118
IN
cPanel Access Level
Root Administrator

Michael Legg

Well-Known Member
Mar 2, 2015
81
5
58
New Farm, Queensland, Australi
cPanel Access Level
Website Owner
have you tried another browser, maybe clear cache.
do you have any websites running on the cPanel server you can check if there up ?

EDIT: I was typing at the same time you were I guess, your up and running I see not sure why it took 20 mins?
The websites were fine (one had a problem but I think that was unrelated).

Maybe it was a browser caching problem, but Chrome was showing the "Crashed" icon which seems a bit dramatic if was just a matter of some files being cached. But I guess that's the way browsers have been heading for a few years now.
 
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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,064
1,748
363
cPanel Access Level
Root Administrator
I'm glad to hear things are working well. I haven't had any similar reports of crashes after the update, but let us know if you see anything else out of the ordinary.

If you did see this in the future, you could always check the cPanel error logs at /usr/local/cpanel/logs/error_log to see if there is anything being reported by our tools.
 
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