SOLVED Can't access WHM after migration

diversity

Member
Dec 24, 2019
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England
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Reseller Owner
Hi Everyone. I can't access my old WHM after migrating sites.

I'm pretty new to trying to do all this. I had a hosting account with 5 domains on it, but there were lots of problems with the hosting, so I switched to another hosting provider.

All through doing this I was still able to access all my services via my WHM account and clicking on the C Panel icon under 'list accounts'. This means I could access file manager and email accounts etc for ALL my domains still. Particularly handy to see where emails were landing as during migration I still had a few turn up in the old email boxes, so this meant I could check and test my emails etc.

Now I've migrated my last domain and as this was the one I used as the main account I can't access the WHM as I could only do so via http://(mydomain)/whm This is now of course pointing elsewhere. (In hindsight this is obvious but having never done this before I assumed I'd still be able to access all my accounts just like I had with all my other domains even after migrating away).

I would still like access to things, but not least because I would like to try and copy across some emails that are on the old server.

I've messaged the company, who were usually very quick to respond (the main reason I went with them) but now they are not replying. I assume because I have moved all my sites away so have no inclination. However I'm paid up for a reseller account until the end of July, so have paid for these services yet can't access any of them.

I'm assuming what I need is the address in number format? When I first signed up with them I was initally given a temp address to log into which contained numbers i.e. [Moderator Note: Removed the IP, this is known as aMod_Userdir Login :) ] type thing. Any ideas how I'd find out what that address is?

There is one device I can still currently access my site on the old server because the cache hasn't updated, but it's my mobile so I can't really do what I need to do from it. Can I see the address in numbers somehow from here?

If anyone can help that would be fab!! Thank you. :)
 
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GOT

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PartnerNOC
Apr 8, 2003
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If you know the old IP address from the previosu account you can use https://x.x.x.x:2087 to access the old WHM account.

If you don't know it, you'll have to get it from your old provider.

If you used their nameservers instead of your own, you could try using https://nameserver.domain.com:2087 but this will only work if their nameservers are on the same server which is not always the case.
 
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diversity

Member
Dec 24, 2019
6
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England
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Reseller Owner
Thank GOT, I've just tried the nameserver address but it's not worked. Not sure I've entered it correctly though. Would the 2087 be number I'd need on the end. My original address they gave me ended with 2086

I had an address with numbers in but it hasn't worked for sometime.

I've messaged them again, I guess I'm at their mercy as to whether they'll bother getting back to me. Sigh!!

Thanks for your help!!
 

diversity

Member
Dec 24, 2019
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England
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Reseller Owner
Or another thought.....if I change the named servers back to the old hosting providers would that take me back so I could log in to my WHM?

That particular domain isn’t mega important for the website (10 year old static site I keep for old times). The thing that is however are the email accounts. I assume this would then send emailS back to the old accounts?

Thanks
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
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Did they give you nameservers to use? If so you can point a domian back to them. If you don't have a throwaway domain you can just buy one.
 
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diversity

Member
Dec 24, 2019
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England
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Ah ok, so would that work even if it’s the not main domain my account was registered under? By that I mean I have 5 domains and used to use the main one with /whm after it to access everything.
 

cPRex

Jurassic Moderator
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Oct 19, 2014
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As long as you have something that points to the old machine, either a domain name or an IP address, I would expect the login to WHM to work properly. Port 2086, that you mentioned earlier, is the unsecured port, and port 2087 always uses a secure SSL connection, but they would both take you to the WHM login.

Is there any way you can contact the host of the old machine to find the IP address? That would certainly be the easiest way to log in and access the system.
 
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GOT

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PartnerNOC
Apr 8, 2003
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Chesapeake, VA
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Yes just use the same user and pass as you always do the URL you are using does not care as long as it's pointing to the same server. (And assuming your reseller account was not removed)
 
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diversity

Member
Dec 24, 2019
6
1
3
England
cPanel Access Level
Reseller Owner
Fab thank you. So I could purchase a domain (even with my new host and point it to their nameservers) then instead of using the address I used to log in example.com/whm, I could then go to example.net/whm and that would bring up a log in page that is on the old server so from there I use my old log in details, which contain my old domain, and that will log me in?

I was going to create a webpage for a relative on a sub domain of mine. I could purchase them their own domain and give it to them as a Christmas present :)

Thank you ever so much for helping me, especially on Xmas eve!!!!
 
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