Can't access WHM/cPanel

[CharlesGLondon]

I'm having issue in accessing WHM/cPanel. I can access server via SSH.
I've disabled firewall. Following are some of the command outputs. Can anyone help?

# firewall-cmd --state
not running

#service cpanel start
Redirecting to /bin/systemctl start cpanel.service

#service cpanel status
Redirecting to /bin/systemctl status cpanel.service
● cpanel.service - cPanel services
Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
Active: active (running) since Thu 2020-12-24 15:19:19 CET; 12s ago
Process: 2390 ExecStart=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --notconfigured-ok --systemd-service=cpanel (code=exited, status=0/SUCCESS)
Main PID: 2432 (cpsrvd (SSL) - )
CGroup: /system.slice/cpanel.service
└─2432 cpsrvd (SSL) - dormant mode - accepting connections
Dec 24 15:19:18 ns3930964.ip-54-36-127.eu systemd[1]: Starting cPanel services...
Dec 24 15:19:19 ns3930964.ip-54-36-127.eu restartsrv_cpsrvd[2390]: Cpanel::Exception::IO::WriteError/(XID cdyprz) The system failed to write 8 b…-dormant
Dec 24 15:19:19 ns3930964.ip-54-36-127.eu systemd[1]: Started cPanel services.
Hint: Some lines were ellipsized, use -l to show in full.

 

[cPRex]

Hey there! Are you able to reach the login screen at all for either service? If not, that would indicate there is a firewall outside of your server that is blocking your connection.

Can you let me know what happens when you try to reach https://yourserverip:2087 in a browser?

 

[CharlesGLondon]

Hey there! Are you able to reach the login screen at all for either service? If not, that would indicate there is a firewall outside of your server that is blocking your connection.

Can you let me know what happens when you try to reach https://yourserverip:2087 in a browser?

No, it had nothing to do with firewall. Opening that in bowser doesn't open page.

I had to reboot server to fix this issue.

 

[cPRex]

That's very strange - if that happens again you're welcome to submit a ticket to our team so we can check things directly for you.