Can't add a CNAME required by AWS

[benito]

Hello!

A customer need to add a CNAME record by request from AWS to validate a CRT by DNS.

When we try to add the record WHM it says:

API failure: Zone is invalid: Line 44: ignoring out-of-zone data (dzc); Line 45: ignoring out-of-zone data (dzc); Line 102: TTL set to prior TTL (3600) at /usr/local/cpanel/Cpanel/ZoneFile/LineEdit.pm line 403.

We are trying to add this kind of CNAME:

DNS validation - AWS Certificate Manager

Use a DNS record to validate your ownership of the domain for which you are requesting an ACM certificate.

docs.aws.amazon.com

How we can add the zome?

Thanks!

 

[cPRex]

Hey there! Our team is actually looking for some additional details on a similar issue. Could you open a ticket with our team and reference case CPANEL-38311 so we can do some more testing with this? If you could please post the ticket number after it is opened that would also be helpful.

 

[benito]

Done, ticket ID: 94373418

 

[cPRex]

Thanks so much!

 

[benito]

Thanks so much!

You welcome, one question. Meanwhile can I edit the zone by console?

 

[cPRex]

Sure! But if you could hold off until we complete our testing that would be ideal. I'd hate to see confusion caused by multiple people editing things on the system as I do see one of our technicians has logged in already.

 

[benito]

No problem, we wait.

 

[cPRex]

Our team found that it wasn't related to the issue that I thought it could have been, but we did make an improvement case with our developers for the user interface issue you ran into.

 

[benito]

Thanks! I only wonder how my customer was able to create the incorrect records. Maybe in an older version of cPanel?

 

[cPRex]

That part I can't say, as I'd really just be guessing. An older version is a good guess, though!