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Cant Add addon domain without delete email accounts

Discussion in 'Bind/DNS/Nameserver' started by Emrah Ozdemir, Nov 24, 2016.

  1. Emrah Ozdemir

    Emrah Ozdemir Registered

    Nov 24, 2016
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    I am having a problem. There are alot of similar topics in forum but none of them exactly same as mine;
    I created a dns zone "", created email accounts and moved my clients emails to my server (via outlook pst's). All email accounts are worked without anyproblem. Webmail is also working.
    Then I wanted to publish simple html file with that domain ,
    To do that, i tried to add addon domain (i think i should do it before dns zone but its too late :( ). But it says dns zone already exist.
    I deleted the dns zone (i thought it will only delete the dns zone record) but it deleted all accounts and emails too.
    I restored them from backup.
    Now i just want to publish a simple html page with that domain. What is the simpliest way to do it.
    Clients directory structure :
    home\clientsusername\public_html > the main domain for clients account (say it and works fine.
    home\clientsusername\\ >which i tried to put index.htm, php files in it , but nothing happened. It redirects and says :

    If you are the owner of this website, please contact your hosting provider:

    I need some help and it would be great. Thanks alot.
    #1 Emrah Ozdemir, Nov 24, 2016
    Last edited by a moderator: Nov 24, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    You were actually on the correct path. Remove the DNS zone, and then simply add the domain name as an Addon Domain Name. The email accounts should then reappear in the interface.

    Let us know if this helps.

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