SOLVED Can't add DKIM record

jndawson

Well-Known Member
Aug 27, 2014
342
37
78
Western US
cPanel Access Level
DataCenter Provider
Tried to add a DKIM record using whm > account functions > modify an account

Code:
Unable to enable DKIM: Cpanel::DnsUtils::Install::Processor:564: There is no zone file on this system that can contain “default._domainkey..”.
We've added DKIM records many times. What has gone sideways?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello @jndawson,

We have a couple of internal cases that likely relate to the error message you have reported. Could you let us know which version of cPanel & WHM is installed on this system? Also, for the affected account, is it's primary domain name a subdomain? If so, does the parent domain name of that subdomain exist as an alias (parked domain) in the cPanel account?

Thank you.
 

jndawson

Well-Known Member
Aug 27, 2014
342
37
78
Western US
cPanel Access Level
DataCenter Provider
Hello @jndawson,

We have a couple of internal cases that likely relate to the error message you have reported. Could you let us know which version of cPanel & WHM is installed on this system?
v.70.0.44

Also, for the affected account, is it's primary domain name a subdomain? If so, does the parent domain name of that subdomain exist as an alias (parked domain) in the cPanel account?
No. We ran into the issue with another primary domain. Also, we've added DKIM records with no issue after we had the first issue, but had another fail after a couple of successes.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello @jndawson,

Could you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and I'll link this thread to the ticket.

Thank you.
 

jndawson

Well-Known Member
Aug 27, 2014
342
37
78
Western US
cPanel Access Level
DataCenter Provider
We just updated to v.70.0.46 since it looked like one or two of the changes might address the issue. We checked the domain zones to which we couldn't add the DKIM record and it works now.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello,

I'm glad to see the issue was solved in version 70.0.46. It's looks like this was related to the following case:

Fixed case CPANEL-20449: Ignore empty zones when returning zone fetch results.

Thank you.