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Can't add email forwarder?

Discussion in 'E-mail Discussion' started by Scott Galambos, Jul 23, 2018.

  1. Scott Galambos

    Scott Galambos Active Member

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    When I try to add a forwarder I get this error:

    The system could not add the forwarder: (Warning: “email@domain.com” does not refer to a valid local email account or alias. The system will not create a forwarder, because it already sends that email to the default address.)

    Anyone know why?

    They exist fine no: ?
    core(/etc): grep domain.com userdomains
    domain.com: someuser

    core(/etc): grep domain.com localdomains
    domain.com
     
    #1 Scott Galambos, Jul 23, 2018
    Last edited by a moderator: Jul 24, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @Scott Galambos

    That's an error I haven't seen before and I think in this instance it may be best to handle this through the ticket system.
    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


    Thanks!
     
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  3. Scott Galambos

    Scott Galambos Active Member

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    This ticket is opened. #9971025.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @Scott Galambos

    Thanks for the update I took a look at the ticket as well. From what I can see (without logging in) you're creating everything as intended. We'll have to see what the analysts find when they do log in, I'll update you when I have more information.


    Thanks!
     
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  5. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello,

    Just to follow up on this, it looks like the issue, in this case, was related to the fact that the domain that was being forwarded didn't have its MX pointed to the server through the domain itself was pointed to the server.
     
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