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Can't add SubDomain or Addon Domain mail accounts

Discussion in 'E-mail Discussion' started by OwenP, May 9, 2007.

  1. OwenP

    OwenP Registered
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    Hey there guys...

    I have a client who is having trouble adding mail accounts in cPanel. The addon domain has been configured corectly, just that when he tries to add name@addondomain.com to the mail accounts, he can only add it as name@addon.primarydomain.com which isn't acceptable.

    Hope someone can help
     
  2. a23yankee

    a23yankee Registered

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    I am having the same issue is there a resolution to this?
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is the user logged in as the main cPanel user or the addon domain user when trying to create the email account?
     
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  4. a23yankee

    a23yankee Registered

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    i am logged in as the main user. I am the only user. Do I need to create a seperate log in for the addon account? I will try that now and see if it works. OK I cant log on my addon domain with the username and password I just set up .hmmmmm gonna have to go look that up now.


    I got it thanks.
     
    #4 a23yankee, Feb 15, 2008
    Last edited: Feb 15, 2008
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