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Can't change IP address

Discussion in 'Bind / DNS / Nameserver Issues' started by LukeDouglas, Dec 13, 2016.

  1. LukeDouglas

    LukeDouglas Member

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    I am having an issue in that I can't change an IP address.

    Changing ip for 123.tld (divotlbx) to 1.2.3.144
    Setting up for ip change..... Done [MY COMMENT: NOT DONE]
    Sorry, 1.2.3.144 is in use by another domain name and is not a shared ip.
    Yet 1.2.3.144 is a shared IP:

    1.2.3.144 Main/shared IP for: ccexXXXX, daveXXXX, divtXXXX, dootXXXX, drytXXXX, and hathXXXX

    Under the Show/Edit Reserved IP's, it does not show 'any' IP as being reserved and all are shared.

    I did a reinstall of WHM 60.0 (build 28) but that didn't help. I had to get HostGator personnel to manually change the IP address.

    Anyone know why this functionality is no longer working?
     
    #1 LukeDouglas, Dec 13, 2016
    Last edited by a moderator: Dec 13, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify if the IP address is configured as a shared IP address for a reseller? You can check via "WHM Home >> Resellers >> Manage Reseller's Shared IP":

    Manage Reseller's Shared IP - Documentation - cPanel Documentation

    Thanks!
     
  3. LukeDouglas

    LukeDouglas Member

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    Manage Reseller's Shared IP:

    1.2.3.144 (shared by ccexXXXX, daveXXXX, divoXXXX, divtXXXX, and 3 others.
     
    #3 LukeDouglas, Dec 13, 2016
    Last edited by a moderator: Dec 13, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. LukeDouglas

    LukeDouglas Member

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    There are no resellers on the server at all. Everything is assigned to 'root'.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you view the /etc/domainips file and verify if any domain names are listed as associated with the affected IP address? EX:

    Code:
    cat  /etc/domainips 
    Thank you.
     
  7. LukeDouglas

    LukeDouglas Member

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    Here is the contents as copy/pasted:

    #domainips v1

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    1,1 All
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @LukeDouglas,

    Were you able to open a support ticket with us? If so, could you let us know the outcome or post the ticket number here?

    Thanks!
     
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