Can't configure email client with client domain name

mtabo

Registered
Mar 23, 2018
2
1
3
Argentina
cPanel Access Level
Root Administrator
Hi, I'm trying to set up an email client with the domain name of an account created on the WHM server (eg mail.client1.com), but it does not allow me to log in, but I do use the domain name of the WHM server if allows login (mail.whmserver.com).

This behavior can be solved?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463
Hello,

Do you receive a specific error message when the login fails? Are you sure "mail.client1.tld" resolves to an IP address associated with the cPanel server?

Thank you.