Can't connect to FTP with Filezilla when username contains @

jcbox

Registered
Nov 18, 2014
3
0
1
cPanel Access Level
Root Administrator
Hello

On cpanel when you add a ftp account the username will be as [email protected]
The issue is that with filezilla and some others clients don't like "@" in username
This is impossible to connect to ftp with an "@" in username.
How to fix it ? Because it's not possible to define a username without an "@".

Thanks for you advices !
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

You should be able to use the "@domain.tld" suffix in the username for all virtual FTP accounts created via cPanel. However, the cPanel account username itself should not include the @domain.tld suffix when logging in via FTP.

Could you review /var/log/messages and let us know the output when authentication fails for one of the virtual FTP accounts?

Thank you.