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Can't create an e-mail account

Discussion in 'E-mail Discussions' started by Mike Bondima, Jan 6, 2018.

  1. Mike Bondima

    Mike Bondima Registered

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    Please i have an issue. Each time i try to create an e-mail i get this message No specific error was returned with the failed API call. How do i solve this?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    More details about how exactly you're attempting to creat the email account may be useful to your thread.
     
  3. SysSachin

    SysSachin Well-Known Member

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    Try to update the cpanel. Which version of cpanel you are using ?
     
  4. mindnetcombr

    mindnetcombr Well-Known Member

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    Same error here, cpanel 68.0.25, affect some accounts on server.

    accounts have free disk space.

    screenshot error:

    - Removed -
     
    #4 mindnetcombr, Jan 12, 2018
    Last edited by a moderator: Jan 18, 2018
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the output to /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
  6. jlucho

    jlucho Active Member

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    Dear

    I have the same problem

    Show error message "Error: No specific error was returned with the failed API call." when I try to create an email

    View image error : https://i.imgur.com/4wF4m6z.gif

    How do you solve this problem?
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @jlucho,

    Could you let us know what appears in /usr/local/cpanel/logs/error_log when you reproduce that error message?

    Thank you.
     
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