Can't create any new accounts - WHM Problem

lquid

Registered
Jan 22, 2006
4
0
151
I get this where the account creation screen should be: /usr/local/cpanel/whostmgr/docroot/themes/x2/templates/createacct

I have completely upgraded cPanel and forced upgrade and ran all server upgrades.
I cannot create any accounts and its really getting annoying. :confused: :mad: :confused:
Please help me.
-Matt
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
I get this where the account creation screen should be: /usr/local/cpanel/whostmgr/docroot/themes/x2/templates/createacct

I have completely upgraded cPanel and forced upgrade and ran all server upgrades.
I cannot create any accounts and its really getting annoying. :confused: :mad: :confused:
Please help me.
-Matt
Can you clarify what you mean by "I get this where the account creation screen should be: /usr/local/cpanel/whostmgr/docroot/themes/x2/templates/createacct"?

Is the page attempting to load /usr/local/cpanel/whostmgr/docroot/themes/x2/templates/createacct in your web browser instead of http://IP:2086/scripts2/wwwacctform? Is it displaying that path instead of the create account screen?
 

lquid

Registered
Jan 22, 2006
4
0
151
Yes when i try to create that account instead of getting the account reation screen that path is displayed. It shown wheneever anyone tries to create any accounts, resellers or root.
If cPanel 11 Stage 2 is really going to be released today ill upgrade and see if that fixes the issue.
-Matt
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Yes when i try to create that account instead of getting the account reation screen that path is displayed. It shown wheneever anyone tries to create any accounts, resellers or root.
If cPanel 11 Stage 2 is really going to be released today ill upgrade and see if that fixes the issue.
-Matt
I'd recommend running /scripts/upcp --force. If that does not resolve the issue, please submit a ticket so our technicians can analyze what is causing the error so we can get that fixed for you.
 

Todd Mitchell

Well-Known Member
Staff member
Nov 13, 2006
301
1
243
Houston, TX
Stage 2 is not going to be released today.

I recommend submitting a ticket for this issue so we can take a look at this to see exactly whats going on.
 

lquid

Registered
Jan 22, 2006
4
0
151
I resolved the problem.
I was using a custom theme(x2) for WHM for some reason. Ithe issue resolved itself when i switched the theme back to X. Some template files were missing in the custom theme. Thats why that error was occurring.
-Matt
 

Coffeymate

Active Member
Jun 27, 2003
30
0
156
Atlanta
I encountered a similar problem yesterday when I attempted to upgrade a client account to another package using the WHM upgrade/downgrade link.

It occurred to me that maybe it was a theme problem, so switched to the default and discovered the link worked then normally.

Evidently 11 has broken the Canarias themes I've loved with the nice expanding menu system. :(