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can't create email forwarders

Discussion in 'E-mail Discussion' started by fbonomi, Sep 17, 2012.

  1. fbonomi

    fbonomi Member

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    After transferring my dedicated server (WHM 11.32.4) to new hardware, I am no longer able to create/modify the email forwarders.

    the forwarders still exist and work

    /ect/valiases/domain.com exists

    I just cannot manage them from cpanel.

    if I set the Cpanel skin to X3, the "forwarders" page only shows the lower part to manage the domain forwarding

    If I set it to x, in the leftbar in the main page it says "Email forwarders: 21" but when I click on "Mail" I have all the options (Web Mail, Email Domain Forwarding, Add/Remove/Manage Accounts ...) but not the "Forwarders" one

    It's like if I have disabled the ability for my domains to create forwarders ... but I haven't found a way to enable them again...
     
    #1 fbonomi, Sep 17, 2012
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    Not sure how helpful this is, but have you tried forcing an update to cPanel?
     
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    #2 Infopro, Sep 17, 2012
  3. fbonomi

    fbonomi Member

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    I forgot to say but yes, I did.
     
    #3 fbonomi, Sep 17, 2012
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    You are using the default x3 "Theme" correct? You mention x3 and x so I'm assuming yes. Just wondering if you're using a custom "Style" of some sort, from the Change Style area by chance.

    If you open your Features List you're using for the accounts, you could search it for Forwarder Manager. Maybe that's disabled? Just guessing here..
     
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    #4 Infopro, Sep 17, 2012
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

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    Please check the cPanel error log when trying to load that area in x3 theme:

    Code:
    tail -fn0 /usr/local/cpanel/logs/error_log
     
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    #5 cPanelTristan, Sep 18, 2012
  6. fbonomi

    fbonomi Member

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    That was it!

    thanks for your help.
     
    #6 fbonomi, Sep 19, 2012
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