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Can't Create New Account in WHM

Discussion in 'General Discussion' started by Kyaw Min Thant, Nov 2, 2016.

  1. Kyaw Min Thant

    Kyaw Min Thant Registered

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    I'm trying to create a new account for my customer.
    But I encounter this error.
    Account Creation Status: failed

    (XID v394db) The system failed to connect a UNIX domain socket to “/var/cpanel/dnsadmin/sock” because of an error: Not Found


    How can I solve this?

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Kyaw Min Thant,

    It's likely this relates to internal case CPANEL-8400 where the dnsadmin socket directory doesn't exist on fresh installations of cPanel version 58. A resolution is planned for inclusion with cPanel version 62. In the meantime, please browse to the "Software" tab in "WHM >> Tweak Settings", uncheck "dnsadmin" under the "Dormant services" option, click save, browse back to that tab again, and enable "dnsadmin" again.

    Let us know if this helps.

    Thank you.
     
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  3. Kyaw Min Thant

    Kyaw Min Thant Registered

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    Hi,
    I can't find "Software" tab in my WHM Panel.
    My WHM version is 58.0.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you looking here?
    WebHost Manager »Server Configuration »Tweak Settings
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You will need to report this to your web hosting provider if you do not have root access to the system.

    Thanks!
     
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