Kyaw Min Thant

Registered
Nov 2, 2016
2
0
1
Myanmar
cPanel Access Level
Reseller Owner
I'm trying to create a new account for my customer.
But I encounter this error.
Account Creation Status: failed

(XID v394db) The system failed to connect a UNIX domain socket to “/var/cpanel/dnsadmin/sock” because of an error: Not Found


How can I solve this?

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,247
363
Hello @Kyaw Min Thant,

It's likely this relates to internal case CPANEL-8400 where the dnsadmin socket directory doesn't exist on fresh installations of cPanel version 58. A resolution is planned for inclusion with cPanel version 62. In the meantime, please browse to the "Software" tab in "WHM >> Tweak Settings", uncheck "dnsadmin" under the "Dormant services" option, click save, browse back to that tab again, and enable "dnsadmin" again.

Let us know if this helps.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,247
363
Hello,

You will need to report this to your web hosting provider if you do not have root access to the system.

Thanks!