Kyaw Min Thant

Registered
Nov 2, 2016
2
0
1
Myanmar
cPanel Access Level
Reseller Owner
I'm trying to create a new account for my customer.
But I encounter this error.
Account Creation Status: failed

(XID v394db) The system failed to connect a UNIX domain socket to “/var/cpanel/dnsadmin/sock” because of an error: Not Found


How can I solve this?

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
363
Hello @Kyaw Min Thant,

It's likely this relates to internal case CPANEL-8400 where the dnsadmin socket directory doesn't exist on fresh installations of cPanel version 58. A resolution is planned for inclusion with cPanel version 62. In the meantime, please browse to the "Software" tab in "WHM >> Tweak Settings", uncheck "dnsadmin" under the "Dormant services" option, click save, browse back to that tab again, and enable "dnsadmin" again.

Let us know if this helps.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
363
Hello,

You will need to report this to your web hosting provider if you do not have root access to the system.

Thanks!
 

anoopk350

Well-Known Member
May 6, 2020
107
12
18
Chennai
cPanel Access Level
Root Administrator
I am facing the same error on today.

XID dbxvvj) The system failed to connect a UNIX domain socket to “/var/cpanel/dnsadmin/sock” because of an error: Connection refused
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
4,151
523
273
cPanel Access Level
Root Administrator
@anoopk350 - are you seeing that error when you try and create an account? If so, can you run this command on the system to make sure that file exists?

Code:
ll /var/cpanel/dnsadmin/sock
If not, can you try restarting dnsadmin to see if that takes care of the issue? You can do that with the following command:

Code:
/scripts/restartsrv_dnsadmin
 

anoopk350

Well-Known Member
May 6, 2020
107
12
18
Chennai
cPanel Access Level
Root Administrator
@anoopk350 - are you seeing that error when you try and create an account? If so, can you run this command on the system to make sure that file exists?

Code:
ll /var/cpanel/dnsadmin/sock
If not, can you try restarting dnsadmin to see if that takes care of the issue? You can do that with the following command:

Code:
/scripts/restartsrv_dnsadmin
Its solved after a cpanel update.
 
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