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Can't Create New Account in WHM

Discussion in 'General Discussion' started by Kyaw Min Thant, Nov 2, 2016.

  1. Kyaw Min Thant

    Kyaw Min Thant Registered

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    I'm trying to create a new account for my customer.
    But I encounter this error.
    Account Creation Status: failed

    (XID v394db) The system failed to connect a UNIX domain socket to “/var/cpanel/dnsadmin/sock” because of an error: Not Found


    How can I solve this?

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Kyaw Min Thant,

    It's likely this relates to internal case CPANEL-8400 where the dnsadmin socket directory doesn't exist on fresh installations of cPanel version 58. A resolution is planned for inclusion with cPanel version 62. In the meantime, please browse to the "Software" tab in "WHM >> Tweak Settings", uncheck "dnsadmin" under the "Dormant services" option, click save, browse back to that tab again, and enable "dnsadmin" again.

    Let us know if this helps.

    Thank you.
     
  3. Kyaw Min Thant

    Kyaw Min Thant Registered

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    Hi,
    I can't find "Software" tab in my WHM Panel.
    My WHM version is 58.0.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    WebHost Manager »Server Configuration »Tweak Settings
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You will need to report this to your web hosting provider if you do not have root access to the system.

    Thanks!
     
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