Cant create new accounts since yesterday

4u123

Well-Known Member
PartnerNOC
Jan 2, 2006
938
21
168
This is happening on a number of servers since yesterday when using the API. Here is the cpanel error log...

(internal death while parsing ) Wed Jun 18 10:55:16 2008 [3816] error: Undefined subroutine &Cpanel::SafetyBits::Chown::ishardlink called at /usr/local/cpanel/Cpanel/SafetyBits/Chown.pm line 49.
Cpanel::SafetyBits::Chown::safe_chown('USERNAME', 'mail', '/etc/valiases/DOMAIN') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 937
Whostmgr::Accounts::Create::_wwwacct('plan', 'Basic', 'maxpark', 9999, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1600
Whostmgr::Accounts::Create::_createaccount('reseller', 0, 'useregns', 0, 'plan', 'Basic', 'username', 'USERNAME', ...) called at /usr/local/cpanel/Whostmgr/XMLUI/Accounts.pm line 168
Whostmgr::XMLUI::Accounts::createacct('username', 'USERNAME', 'plan', 'Basic', 'password', 'PASSWORD', 'contactemail', 'CONTACTEMAIL', ...) called at whostmgr/bin/xml-api.pl line 139
main::__ANON__ called at whostmgr/bin/xml-api.pl line 381
main::runapp() called at whostmgr/bin/xml-api.pl line 357


WHM 11.23.2 cPanel 11.23.3-R25533 Any help would be greatly appreciated.

This is happening on all servers running the latest release build. I guess this is the most important part of the error...

[2483] error: Undefined subroutine &Cpanel::SafetyBits::Chown::ishardlink called at /usr/local/cpanel/Cpanel/SafetyBits/Chown.pm line 49.
Note: This only happens when using the API.
 
Last edited:

4u123

Well-Known Member
PartnerNOC
Jan 2, 2006
938
21
168
Logged a ticket, after some to'ing and fro'ing the response to my ticket was...


I have confirmed that this is a known issue, and it will be corrected in build #25576 that should be available in approximately half an hour. If updating cPanel to build #25576 does not correct the problem, please let us know. I apologize for the inconvenience this has caused.