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Can't create new accounts using web interface

Discussion in 'General Discussion' started by s1h, Jun 10, 2007.

  1. s1h

    s1h Registered

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    WHM 10.8.0 cPanel 10.9.0-R44
    RedHat Enterprise 3 i686 - WHM X v3.1.0

    When using the web interface, I get an "Account creation complete" message and nothing else - no mention of restarting DNS, etc. I check, and the account was not in fact created. (Not in list accounts, no user dir in /home, no new DNS zone entries, etc.)

    This started happening on 2 of my unrelated machines, so I imagine that it's a problem with the last nightly update?

    (other machine is
    WHM 10.8.0 cPanel 10.9.0-R9808
    CentOS 4.5 i686 - WHM X v3.1.0 )

    Interestingly, running the /scripts/wwwacct script from a shell (date of Jun 8 01:58) works just fine.

    Any thoughts?
     
  2. cPanelNick

    cPanelNick Administrator
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    Please run:
    /usr/local/cpanel/bin/checkperlmodules
     
  3. s1h

    s1h Registered

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    checkperlmodules ran fine on one machine, but the problem still exists. Output below.


     
  4. s1h

    s1h Registered

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    ok, so as i said above, checkperlmodules ran fine on one machine, and the problem still exists.

    on the other, i upgraded cpanel to WHM 10.8.0 cPanel 10.9.0-R44 using the "upgrade now" link on the main whm page. (this new version has fancy checkmarks et al.) the good news: account creation now works. the bad news: i'm missing all kinds of perl modules now, eg Compress::Bzip2 , Net::DAV::Server, XML::LibXML. (upgrade process kept spitting out emails, and the checkperlmodules script chokes.)

    obviously this is an entirely different problem - i only bring it up b/c it's the reason that i'm hesitant to upgrade the other box. (which still has the "create new account" problem.)
     
  5. cPanelNick

    cPanelNick Administrator
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    Please open a ticket and pm me the #

    https://tickets.cpanel.net/submit/
     
  6. bsasninja

    bsasninja Well-Known Member

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    this happens when you update perl.
    I fixed the same problem by running /scripts/upcp and I updated to the latest cpanel 11 release.

    Bye
     
  7. ebinfo

    ebinfo Active Member

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    using /scripts/upcp fixed the issue for me as well.
     
  8. thehostrack

    thehostrack Member

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    I'm having the same issue here. Does /scripts/upcp work for everyone?

    Update: Worked here...
     
    #8 thehostrack, Jun 11, 2007
    Last edited: Jun 11, 2007
  9. karlos

    karlos Member

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    upcp works with problems

    /scripts/upcp fix the "New Account" issue (and now the output report looks better) but...

    I receive some errors (reported by email)
    After reading these reports seems like the problem now is related with libxml2 intallation issue.

    :(

    Edit: I run /usr/local/cpanel/bin/checkperlmodules and get no errors. :confused: At the moment all is right.
     
    #9 karlos, Jun 12, 2007
    Last edited: Jun 12, 2007
  10. claudio

    claudio Well-Known Member

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    yesterday i solve this ACCOUNT CREATION and BACKUP issues running a /upcp

    in fact as i did the upcp to stable version i realise that stable version has a bug in pure-ftp that needs to use username@domain.com to log in and not just username as usually was

    so i would need to upcp to last build or switch to old pro-ftp in order to solve this issue : (

    well my advice is to avoid stable at this time and do direct upcp in a build version

    Claudio
     
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