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Can't create subdomain

Discussion in 'General Discussion' started by Havri, Oct 26, 2015.

  1. Havri

    Havri Well-Known Member

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    Hello,

    I am encountering an issue with creating a subdomain. The error from the cPanel interface is:

    <<The system experienced a problem during the creation of the “blog” subdomain.>>

    In the cPanel error log I see:

    [2015-10-26 21:25:53 +0200] warn [SubDomain::addsubdomain] Encountered error in SubDomain::addsubdomain: The domain â<80><9c>blog.domain.comâ<80><9d> already exists in the userdata.

    Can anybody point me in the right direction to get this issue solved?

    Thank you.
     
  2. Aaron Hatton

    Aaron Hatton Active Member

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    Check to see if this subdomain already exists, otherwise try deleting the account and re-creating? restoring databases and homedrives from a backup
     
  3. Havri

    Havri Well-Known Member

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    Hello,

    It looks like I was looking in the wrong place. The blog.domain.com was also created as a parked domain in cPanel, hence the "The domain blog.domain.com already exists in the userdata." error. Sorry for the misunderstanding.

    Thank you for your time.

    Regards.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
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