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Can't create subdomain

Discussion in 'General Discussion' started by Havri, Oct 26, 2015.

  1. Havri

    Havri Well-Known Member

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    Hello,

    I am encountering an issue with creating a subdomain. The error from the cPanel interface is:

    <<The system experienced a problem during the creation of the “blog” subdomain.>>

    In the cPanel error log I see:

    [2015-10-26 21:25:53 +0200] warn [SubDomain::addsubdomain] Encountered error in SubDomain::addsubdomain: The domain â<80><9c>blog.domain.comâ<80><9d> already exists in the userdata.

    Can anybody point me in the right direction to get this issue solved?

    Thank you.
     
    #1 Havri, Oct 26, 2015
  2. Aaron Hatton

    Aaron Hatton Active Member

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    Check to see if this subdomain already exists, otherwise try deleting the account and re-creating? restoring databases and homedrives from a backup
     
    #2 Aaron Hatton, Oct 27, 2015
  3. Havri

    Havri Well-Known Member

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    Hello,

    It looks like I was looking in the wrong place. The blog.domain.com was also created as a parked domain in cPanel, hence the "The domain blog.domain.com already exists in the userdata." error. Sorry for the misunderstanding.

    Thank you for your time.

    Regards.
     
    #3 Havri, Oct 27, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Oct 29, 2015
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