Can't customize EA4, stuck at loading packages

Islandhosting

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May 15, 2015
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This was working fine, a day or two ago, not sure what changed in the meantime...

If I go into EasyApache4 and try to customize the current profile it hangs at the Loading packages message.

The error log on the server has this:

Code:
[2017-06-21 19:14:17 -0700] die [Internal Death while parsing [stdin] 13310] Wide character in syswrite at whostmgr/bin/xml-api.pl line 2962.
 at whostmgr/bin/xml-api.pl line 2962.
        whostmgr::bin::xml_api::__ANON__(__CPANEL_HIDDEN__...) called at whostmgr/bin/xml-api.pl line 3250
        whostmgr::bin::xml_api::runapp("package_manager_get_package_info", HASH(0x56e3668), HASH(0x2f4b2c8), 0, CODE(0x5913f98)) called at whostmgr/bin/xml-api.pl line 3008
        whostmgr::bin::xml_api::script(CODE(0x5913f98), "-json", "./package_manager_get_package_info") called at whostmgr/bin/xml-api.pl line 2962

Wide character in syswrite at whostmgr/bin/xml-api.pl line 2962.
I have done a "upcp --force", rebooted the machine, yum clean and update, nothing seems to fix it.

This machine is Cloudlinux 6.9 running WHM 64.0 build 24

Any ideas?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
[2017-06-21 19:14:17 -0700] die [Internal Death while parsing [stdin] 13310] Wide character in syswrite at whostmgr/bin/xml-api.pl line 2962.
Hello,

As I understand, this should have been resolved per the discussion on the following thread:

SOLVED - [case EA-6287] EasyApache 4 UI fails to load with UTF-8 error - The subprocess error

Could you verify that you have ran "yum clean all" and "yum update" on this system, and also that you updated the available packages when running the "yum update" command?

If so, another case in cPanel version 64.0.27 may also help:

Fixed case CPANEL-13212: Ensure API calls output unicode data properly.

You'd need to temporarily switch to the "Current" build tier to update to version 64.0.27.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

I'm happy to see that helped. Remember to switch back your previous release tier in your cPanel update settings to avoid an unexpected update to cPanel 66 once it hits the Current build tier.

Thank you.