Can't delete a folder in RoundCube

DemiDee

Member
Dec 30, 2016
13
1
3
UK
cPanel Access Level
Website Owner
Hi @DemiDee

With spam box enabled anything flagged as ***SPAM*** should be getting moved there already we can confirm if its enabled or not though. If you go to cPanel>>Email>>Spam Filters -> Can you tell me if " Move New Spam to a Separate Folder (Spam Box) is enabled?

Also does any of the spam you're getting include the ***SPAM*** in the subject line?
You are so very helpful on here Lauren. Invaluable. I am so grateful. I can confirm that the spam we get never has SPAM listed in the subject line. We don't get as much as some on here have said, but it's increasing over time.

Unfortunately I cannot find the cPanel link in Roundcube in order to follow the instructions above.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,275
313
Houston
Hi @DemiDee

I appreciate that and I'm happy to help! Do you have access to cPanel or just to Roundcube? If you only have access to webmail you'd need to ask whoever is the admin for the cPanel account about the spam filters.