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Can't delete email account in cPanel and can't reset client email

Discussion in 'E-mail Discussion' started by Andy0731, Oct 13, 2016.

  1. Andy0731

    Andy0731 Registered

    Joined:
    Oct 13, 2016
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    Location:
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    cPanel Access Level:
    Website Owner
    Recently, created two email accounts in cpanel , but can't delete and reset email password.
    So , How can I do with this case?

    The indicator showed
    (XlD 2etv37) You do not have an email account named............

    Hope you answer and solve my trouble, Thanks you!
     
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,

    Please check this issue with your hosting provider as you have only cPanel Access Level. Your hosting provide will check the mail account entry on the server.
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Your access level shows as "Website Owner". I recommend reaching out to your hosting provider to see why this is happening, as it's difficult to troubleshot that error message without root access to the system.

    Thank you.
     
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