Can't delete email account in cPanel and can't reset client email

Andy0731

Registered
Oct 13, 2016
1
0
1
Hong Kong
cPanel Access Level
Website Owner
Recently, created two email accounts in cpanel , but can't delete and reset email password.
So , How can I do with this case?

The indicator showed
(XlD 2etv37) You do not have an email account named............

Hope you answer and solve my trouble, Thanks you!
 

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Please check this issue with your hosting provider as you have only cPanel Access Level. Your hosting provide will check the mail account entry on the server.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Your access level shows as "Website Owner". I recommend reaching out to your hosting provider to see why this is happening, as it's difficult to troubleshot that error message without root access to the system.

Thank you.