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Can't delete email account in cPanel and can't reset client email

Discussion in 'E-mail Discussions' started by Andy0731, Oct 13, 2016.

  1. Andy0731

    Andy0731 Registered

    Joined:
    Oct 13, 2016
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    Location:
    Hong Kong
    cPanel Access Level:
    Website Owner
    Recently, created two email accounts in cpanel , but can't delete and reset email password.
    So , How can I do with this case?

    The indicator showed
    (XlD 2etv37) You do not have an email account named............

    Hope you answer and solve my trouble, Thanks you!
     
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,

    Please check this issue with your hosting provider as you have only cPanel Access Level. Your hosting provide will check the mail account entry on the server.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Your access level shows as "Website Owner". I recommend reaching out to your hosting provider to see why this is happening, as it's difficult to troubleshot that error message without root access to the system.

    Thank you.
     
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