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Can't Disable Wordpress Plugin Issue

Discussion in 'Security' started by Batsi Mugenge, Jul 17, 2018.

  1. Batsi Mugenge

    Batsi Mugenge Registered

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    Hi C-panel users.

    I have been using c-panel for a while now but now I'm having a problem. I have expired SSL certificates on one of m websites now I can't access wp-admin or the c-panel. I'm getting privacy error message. I had installed a "force-to-https" plugin (I can't remember the name of the plugin). Now I'm not able to remove the plugin because I can't access the wp-admin or the c-panel. Please help me.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Assuming you can login via FTP client or cPanel File Manager, you should be able to get to this directory:
    /wp-content/plugins

    In there, find that plugin directory, assuming it has https in its name, and simply rename it to something else, like dead. That should kill it so you can log back into your Wordpress site.
     
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  3. fuzzylogic

    fuzzylogic Well-Known Member

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    Some things to try so as to log in to cPanel.
    I will assume you are not the server administrator.
    I will also assume that the ssl cert for yourdomain.com has expired and that you have been previously logging in to cPanel by accessing the url
    https://yourdomain.com/cpanel

    1). If your know the hostname of your server (which you may not in these circumstances), you could try accessing cPanel login page by using the url
    https:hostname.hostdomain.com/cpanel
    https:hostname.hostdomain.com:2083
    http:hostname.hostdomain.com/cpanel
    http:hostname.hostdomain.com:2083
    Sometimes you can find the hostname by reading the headers of email sent by the server.
    Or you could contact your server administrator and ask for it.

    2). You could try accessing cPanel login page by using the ip address with the url
    http://xxx.xxx.xxx/cpanel
    http://xxx.xxx.xxx:2083
    You can find the servers ip address by visiting any page on your website then use the browser's developer tools interface to view the network section section of the developer tools.

    If you manage to login to cPanel by any of these methods then you can as Infopro suggested find the plugins directory and delete it or change its name and that will disable the plugin.
     
    #4 fuzzylogic, Jul 18, 2018
    Last edited: Jul 18, 2018
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