Can't downloade or edit a file on ftp

khorinis

Well-Known Member
Aug 15, 2010
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Hello,
i tried to edit a .php file from my ftp and if i do it i get a disconnect and my ftp client reconnect instantly but then it get a login failure error. Then i thought it could be because i use suphp and suexec and haven't done the following but it hasn't helped:

find /home/*/public_html -type d -exec chmod 755 {} \;
find /home/*/public_html -type f -exec chmod 644 {} \;
for i in `ls /var/cpanel/users/`; do chown -R $i:$i /home/$i/public_html ; done
for i in `ls /var/cpanel/users/`; do chown $i:nobody /home/$i/public_html ; done
for i in `ls /var/cpanel/users/`; do chown $i:nobody /home/$i/public_html/_vti_pvt ; done
( i have done that via ssh as root)

Why i can't edit or download the file?
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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Hello,

Is it only PHP files (those ending in .php) where this is happening and not any other type of file? Also, which FTP client are you using?

Thanks.
 

khorinis

Well-Known Member
Aug 15, 2010
65
0
56
Hello,
i'm using Filezilla and it seem to be all files in public_html folder(php, htaccess, etc).
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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What operating system are you running on the machine?

Code:
cat /etc/redh*
I'm wondering if you are on CentOS 3 or Fedora and your pure-ftpd version is the one where it can have issues working with CentOS 3 or Fedora. If you are, you could simply switch to proftpd in WHM > FTP Server Selection

Please also provide the following:

Code:
rpm -qa | grep -i ftp
Finally, please attach the contents of your /etc/pure-ftpd.conf file.
 

khorinis

Well-Known Member
Aug 15, 2010
65
0
56
I'm running 'CentOS release 5.5 (Final)'.

Output of rpm -qa | grep -i ftp:
ftp-0.17-35.el5
pure-ftpd-1.0.27-1.tls
/etc/pure-ftpd.conf is:

############################################################
# #
# Configuration file for pure-ftpd wrappers #
# #
############################################################

# If you want to run Pure-FTPd with this configuration
# instead of command-line options, please run the
# following command :
#
# /usr/sbin/pure-config.pl /usr/etc/pure-ftpd.conf
#
# Please don't forget to have a look at documentation at
# http://www.pureftpd.org/documentation.shtml for a complete list of
# options.

# Cage in every user in his home directory

ChrootEveryone yes



# If the previous option is set to "no", members of the following group
# won't be caged. Others will be. If you don't want chroot()ing anyone,
# just comment out ChrootEveryone and TrustedGID.

# TrustedGID 100



# Turn on compatibility hacks for broken clients

BrokenClientsCompatibility no



# Maximum number of simultaneous users

MaxClientsNumber 50



# Fork in background

Daemonize yes



# Maximum number of sim clients with the same IP address

MaxClientsPerIP 8

# TrustedGID 100



# Turn on compatibility hacks for broken clients

BrokenClientsCompatibility no



# Maximum number of simultaneous users

MaxClientsNumber 50



# Fork in background

Daemonize yes



# Maximum number of sim clients with the same IP address

MaxClientsPerIP 8



# If you want to log all client commands, set this to "yes".
# This directive can be duplicated to also log server responses.

VerboseLog no



# List dot-files even when the client doesn't send "-a".

DisplayDotFiles yes



# Don't allow authenticated users - have a public anonymous FTP only.

AnonymousOnly no



# Disallow anonymous connections. Only allow authenticated users.

NoAnonymous yes



# Syslog facility (auth, authpriv, daemon, ftp, security, user, local*)
# The default facility is "ftp". "none" disables logging.
# If you want to log all client commands, set this to "yes".
# This directive can be duplicated to also log server responses.

VerboseLog no



# List dot-files even when the client doesn't send "-a".

DisplayDotFiles yes



# Don't allow authenticated users - have a public anonymous FTP only.

AnonymousOnly no



# Disallow anonymous connections. Only allow authenticated users.

NoAnonymous yes



# Syslog facility (auth, authpriv, daemon, ftp, security, user, local*)
# The default facility is "ftp". "none" disables logging.

SyslogFacility ftp



# Display fortune cookies

# FortunesFile /usr/share/fortune/zippy



# Don't resolve host names in log files. Logs are less verbose, but
# it uses less bandwidth. Set this to "yes" on very busy servers or
# if you don't have a working DNS.

DontResolve yes



# Maximum idle time in minutes (default = 15 minutes)

MaxIdleTime 15



# LDAP configuration file (see README.LDAP)

# The default facility is "ftp". "none" disables logging.

SyslogFacility ftp



# Display fortune cookies

# FortunesFile /usr/share/fortune/zippy



# Don't resolve host names in log files. Logs are less verbose, but
# it uses less bandwidth. Set this to "yes" on very busy servers or
# if you don't have a working DNS.

DontResolve yes



# Maximum idle time in minutes (default = 15 minutes)

MaxIdleTime 15



# LDAP configuration file (see README.LDAP)

# LDAPConfigFile /etc/pureftpd-ldap.conf



# MySQL configuration file (see README.MySQL)

# MySQLConfigFile /etc/pureftpd-mysql.conf


# Postgres configuration file (see README.PGSQL)

# PGSQLConfigFile /etc/pureftpd-pgsql.conf


# PureDB user database (see README.Virtual-Users)

# PureDB /etc/pureftpd.pdb


# Path to pure-authd socket (see README.Authentication-Modules)

ExtAuth /var/run/ftpd.sock



# If you want to enable PAM authentication, uncomment the following line


# PAMAuthentication yes



# If you want simple Unix (/etc/passwd) authentication, uncomment this

# UnixAuthentication yes



# Please note that LDAPConfigFile, MySQLConfigFile, PAMAuthentication and
# UnixAuthentication can be used only once, but they can be combined
# together. For instance, if you use MySQLConfigFile, then UnixAuthentication,
# the SQL server will be asked. If the SQL authentication fails because the
# user wasn't found, another try # will be done with /etc/passwd and
# /etc/shadow. If the SQL authentication fails because the password was wrong,
# the authentication chain stops here. Authentication methods are chained in
# the order they are given.



# 'ls' recursion limits. The first argument is the maximum number of
# files to be displayed. The second one is the max subdirectories depth

LimitRecursion 2000 8



# Are anonymous users allowed to create new directories ?

AnonymousCanCreateDirs no



# If the system is more loaded than the following value,
# anonymous users aren't allowed to download.

MaxLoad 4



# Port range for passive connections replies. - for firewalling.

PassivePortRange 30000 50000



# Force an IP address in PASV/EPSV/SPSV replies. - for NAT.
# Symbolic host names are also accepted for gateways with dynamic IP
# addresses.

# ForcePassiveIP 192.168.0.1



# Are anonymous users allowed to create new directories ?

AnonymousCanCreateDirs no



# If the system is more loaded than the following value,
# anonymous users aren't allowed to download.

MaxLoad 4



# Port range for passive connections replies. - for firewalling.

PassivePortRange 30000 50000



# Force an IP address in PASV/EPSV/SPSV replies. - for NAT.
# Symbolic host names are also accepted for gateways with dynamic IP
# addresses.

# ForcePassiveIP 192.168.0.1



# Upload/download ratio for anonymous users.

# AnonymousRatio 1 10



# Upload/download ratio for all users.
# This directive superscedes the previous one.

# UserRatio 1 10



# Disallow downloading of files owned by "ftp", ie.
# files that were uploaded but not validated by a local admin.

AntiWarez yes



# IP address/port to listen to (default=all IP and port 21).

# Bind 127.0.0.1,21
# IP address/port to listen to (default=all IP and port 21).

# Bind 127.0.0.1,21



# Maximum bandwidth for anonymous users in KB/s

# AnonymousBandwidth 8



# Maximum bandwidth for *all* users (including anonymous) in KB/s
# Use AnonymousBandwidth *or* UserBandwidth, both makes no sense.

# UserBandwidth 8



# File creation mask. <umask for files>:<umask for dirs> .
# 177:077 if you feel paranoid.

Umask 133:022



# Minimum UID for an authenticated user to log in.

MinUID 100



# Allow FXP transfers for authenticated users.
AllowUserFXP no



# Allow anonymous FXP for anonymous and non-anonymous users.

AllowAnonymousFXP no



# Users can't delete/write files beginning with a dot ('.')
# even if they own them. If TrustedGID is enabled, this group
# will have access to dot-files, though.

ProhibitDotFilesWrite no



# Prohibit *reading* of files beginning with a dot (.history, .ssh...)

ProhibitDotFilesRead no



# Never overwrite files. When a file whoose name already exist is uploaded,
# it get automatically renamed to file.1, file.2, file.3, ...

AutoRename no



# Disallow anonymous users to upload new files (no = upload is allowed)

AnonymousCantUpload yes



# Only connections to this specific IP address are allowed to be
# non-anonymous. You can use this directive to open several public IPs for
# anonymous FTP, and keep a private firewalled IP for remote administration.
# You can also only allow a non-routable local IP (like 10.x.x.x) to
# authenticate, and keep a public anon-only FTP server on another IP.

#TrustedIP 10.1.1.1



# If you want to add the PID to every logged line, uncomment the following
# line.

#LogPID yes
# Create an additional log file with transfers logged in a Apache-like format :
# fw.c9x.org - jedi [13/Dec/1975:19:36:39] "GET /ftp/linux.tar.bz2" 200 21809338
# This log file can then be processed by www traffic analyzers.

AltLog xferlog:/usr/local/apache/domlogs/ftpxferlog



# Create an additional log file with transfers logged in a format optimized
# for statistic reports.

# AltLog stats:/var/log/pureftpd.log



# Create an additional log file with transfers logged in the standard W3C
# format (compatible with most commercial log analyzers)

# AltLog w3c:/var/log/pureftpd.log



# Disallow the CHMOD command. Users can't change perms of their files.

#NoChmod yes



# Allow users to resume and upload files, but *NOT* to delete them.

#KeepAllFiles yes



# Automatically create home directories if they are missing

#CreateHomeDir yes



# Enable virtual quotas. The first number is the max number of files.
# The second number is the max size of megabytes.
# So 1000:10 limits every user to 1000 files and 10 Mb.

#Quota 1000:10



# If your pure-ftpd has been compiled with standalone support, you can change
# the location of the pid file. The default is /var/run/pure-ftpd.pid
#PIDFile /var/run/pure-ftpd.pid



# If your pure-ftpd has been compiled with pure-uploadscript support,
# this will make pure-ftpd write info about new uploads to
# /var/run/pure-ftpd.upload.pipe so pure-uploadscript can read it and
# spawn a script to handle the upload.

#CallUploadScript yes



# This option is useful with servers where anonymous upload is
# allowed. As /var/ftp is in /var, it save some space and protect
# the log files. When the partition is more that X percent full,
# new uploads are disallowed.

MaxDiskUsage 99



# Set to 'yes' if you don't want your users to rename files.

#NoRename yes
# Be 'customer proof' : workaround against common customer mistakes like
# 'chmod 0 public_html', that are valid, but that could cause ignorant
# customers to lock their files, and then keep your technical support busy
# with silly issues. If you're sure all your users have some basic Unix
# knowledge, this feature is useless. If you're a hosting service, enable it.

CustomerProof yes



# Per-user concurrency limits. It will only work if the FTP server has
# been compiled with --with-peruserlimits (and this is the case on
# most binary distributions) .
# The format is : <max sessions per user>:<max anonymous sessions>
# For instance, 3:20 means that the same authenticated user can have 3 active
# sessions max. And there are 20 anonymous sessions max.

# PerUserLimits 3:20



# When a file is uploaded and there is already a previous version of the file
# with the same name, the old file will neither get removed nor truncated.
# Upload will take place in a temporary file and once the upload is complete,
# the switch to the new version will be atomic. For instance, when a large PHP
# script is being uploaded, the web server will still serve the old version and

# immediatly switch to the new one as soon as the full file will have been
# transfered. This option is incompatible with virtual quotas.

# NoTruncate yes



# This option can accept three values :
# 0 : disable SSL/TLS encryption layer (default).
# 1 : accept both traditional and encrypted sessions.
# 2 : refuse connections that don't use SSL/TLS security mechanisms,
# including anonymous sessions.
# Do _not_ uncomment this blindly. Be sure that :
# 1) Your server has been compiled with SSL/TLS support (--with-tls),
# 2) A valid certificate is in place,
# 3) Only compatible clients will log in.

TLS 1


# List of ciphers that will be accepted for SSL/TLS connections

TLSCipherSuite HIGH:MEDIUM:+TLSv1:!SSLv2:+SSLv3



# Listen only to IPv4 addresses in standalone mode (ie. disable IPv6)
# By default, both IPv4 and IPv6 are enabled.

# IPV4Only yes



# Listen only to IPv6 addresses in standalone mode (ie. disable IPv4)
# By default, both IPv4 and IPv6 are enabled.

# IPV6Only yes

# UTF-8 support for file names (RFC 2640)
# Define charset of the server filesystem and optionnally the default charset
# for remote clients if they don't use UTF-8.
# Works only if pure-ftpd has been compiled with --with-rfc2640

# FileSystemCharset big5
# ClientCharset big5
I don't know why it won't work. Before it worked already fine but now it stopped with working fine...
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
There is a big issue in your ftp file as it is repeating the same sections multiple times. Look it over and see how many areas repeat. That isn't typical. If yours actually looks like that, then there's definitely an issue with the contents.

I've attached the contents of what your file would look like if it weren't repeating areas as a txt attachment to this post. If the one you pasted is what yours looks like in /etc/pure-ftpd.conf area, then you should back it up:

Code:
cp /etc/pure-ftpd.conf /etc/pure-ftpd.conf.bak
Then remove the existing contents and replace them with the example I provide.

Please restart pure-ftpd after doing the change:

Code:
/etc/init.d/pure-ftpd restart
 

Attachments

khorinis

Well-Known Member
Aug 15, 2010
65
0
56
Hello,
i'm sorry if it's repeating. I copied the sites manually and maybe i copied something multiple. I don't think the config is the problem because it's the standard one / just changed through WHM - not manually via SSH.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Could you open a ticket at this point about it? Just use the link in my signature or use WHM > Support Center > Contact cPanel

Since your configuration didn't have anything enabled that isn't standard in it and your FTP version and OS version are also compatible, it's probably going to be quicker to have you open a ticket for us to investigate. Feel free to post your ticket number here after opening for reference.