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Can't enable Multiphp manager in cPanel

Discussion in 'EasyApache' started by Alex_zalyalowa, May 24, 2018.

  1. Alex_zalyalowa

    Alex_zalyalowa Registered

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    Hello everyone!
    I've enabled Multiphp manager in whm, installed all php packages, multiphp manager works fine in whm for root, but when I logged in cpanel as test account, multiphp manager wasn't viewed in software menu (you can see that on screenshot below). Multiphp manager is enabled for all packages in feature manager. What should I do to enable multiphpmanager for customers' accounts?
     

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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Alex_zalyalowa,

    Can you check if MultiPHP Manager is added to the disabled feature list in WHM >> Feature Manager?

    Thank you.
     
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  3. Alex_zalyalowa

    Alex_zalyalowa Registered

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    No, it's not added for disabled feature list, but added for default.
     

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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Alex_zalyalowa,

    Can you open a support ticket so we can take a closer look at the system? You can post the ticket number here and I'll link this thread to the ticket.

    Thank you.
     
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  5. Alex_zalyalowa

    Alex_zalyalowa Registered

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    Support ticket number 9650141
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To update, it looks like this was solved by forcing a cPanel update in order to repair some missing Paper Lantern template files:

    Code:
    /scripts/upcp --force
    Thank you.
     
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