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Can't Find File Manager in cPanel

Discussion in 'General Discussion' started by Nasa HSM, Apr 6, 2018.

  1. Nasa HSM

    Nasa HSM Registered

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    Hello everyone,

    So my client ask me to optimize their website for SEO.
    They gave me their cPanel access so I can do my work.

    The thing is.. I can't find File Manager where I usually edit website's files.
    And I can't find a clue to how "activate" the File Manager feature.

    Can anyone help me to find the solution?

    cpanel file manager error.jpg
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

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    Hi @Nasa HSM

    From the screenshot you've provided, it looks like their package has disabled the file manager feature. If the user has WHM access they can go to WHM>>Packages>>Feature Manager -> Select their featurelist and enable the file manager. If they don't have access to WHM they'll need to contact their provider to see if this can be enabled.


    Thank you,
     
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