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Cant find .htaccess using cPanel 11

Discussion in 'General Discussion' started by jamyy10, Aug 5, 2011.

  1. jamyy10

    jamyy10 Member

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    Hi guys!

    I'm trying to install osCommerce using fantastico into my public_html folder but i keep getting a message telling me that the installation cannot be completed because of conflicting file names.
    The conflicting file it the .htaccess, but i cannot see this file in the cPanel file manager nor Frontpage. I have tried the reset all interface settings trick in the index of cPanel but that has been unsuccessful unfortunately.

    Someone please help me!
     
    #1 jamyy10, Aug 5, 2011
    Last edited: Aug 5, 2011
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Could you please provide the full error message that you are receiving?
     
  3. jamyy10

    jamyy10 Member

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    Thanks for you quick reply Tristan, here is the error message you requested.

     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    At bottom of cPanel main page, there's a link called "Reset all interface settings", click that. Next, after the page refreshes, open File Manager. On the popup window that comes up, you'll note an option to show hidden htaccess files, tick that. You should now see what you need to see in the accounts public_html directory.
     
  5. jamyy10

    jamyy10 Member

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    I have tried that trick but when i click on file manager it doesnt come up with a popup, and i did not get one when i first opened it either.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Well, it is a popup, so your browser may be blocking that for whatever reason, cache might need dumped as well. Have you tried another browser? If yes and there is still no popup, there may be some sort of issue with the style you're using. Is it a default style or a custom style, for example RVskin.

    That "trick" does work, or it should under normal conditions.

    HTH!
     
  7. jamyy10

    jamyy10 Member

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    I have tried resetting all interface settings on all three of my browsers, Chrome, Firefox and Internet Explorer but still with no luck still. I use AVG Free as virus protection, it never blocks any popup's neither do any of my browsers. My cPanel is bog standard, i havent changed the style of it, i dont even know how to.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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  9. jamyy10

    jamyy10 Member

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    Will reporting this get my problem sorted quickly? Its just i can't do any work to my site without deleting this file.
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If you open a ticket with cPanel Support they'll need root access to login and check your cPanel install for problems.

    If you do not have root access, for fastest resolution you should contact your host.
     
  11. soumya.tr

    soumya.tr Member

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    Hey,

    @jamyy10: Was the issue resolved??
     
  12. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hopefully, it was. If it wasn't, please note File Manager isn't the only way to see files and edit or remove them. A much better method is to use FTP. You can download a free FTP client called Filezilla at FileZilla - Client Download
     
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