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Can't find Unicode Property definition in BoxTrapper

Discussion in 'E-mail Discussion' started by LoadFactor, Dec 18, 2014.

  1. LoadFactor

    LoadFactor Active Member

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    I have one user who is getting mail failures in BoxTrapper. The message is (user-specifics removed):
    Code:
    [2014-12-18 15:11:47 -0500] die [Internal Death while parsing  876397] Can't find Unicode property definition "i" at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 205, <STDIN> line 59.
     at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 205, <STDIN> line 59.
    	Cpanel::BoxTrapper::CORE::BoxTrapper_checklist("white", "/home/*****/etc/*****.com/*****", "***from address***", ARRAY(0xc2b848), ARRAY(0xc2b860), "test") called at bin/boxtrapper.pl line 157
    
    
    Can't find Unicode property definition "i" at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 205, <STDIN> line 59.
    [A fatal error or timeout occurred while processing this directive.]
    This is WHM 11.46.1 (build 4) under CloudLinux 6.6.

    This account was imported from another server with a cpbackup.

    I've validated every rule in the user's whitelist for syntax. The only reports I can find with this message date from 2008. Really at a loss for what to try next.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    How many rules does the user have setup? if only a few, it might be easy enough to remove / re-add one by one.
     
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  3. LoadFactor

    LoadFactor Active Member

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    The user has 1409 whitelist rules. I could do a binary search and get it in 11 passes, given that it's only one rule that's causing the problem. I can set that up in a test account and test at will, but I was hoping to avoid that. This is a reseller who recently switched over to us and this is the second issue we've had with mail loss due to BoxTrapper's inability to gracefully handle this kind of error.

    I was hoping for a more automated diagnose/repair process.
     
  4. LoadFactor

    LoadFactor Active Member

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    Found the offending rule. Still wish there was a more graceful failure mode here.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I am happy to see you were able to address the issue. Feel free to open a feature request for better failures on BoxTrapper:

    Submit A Feature Request

    Thank you.
     
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