Cant ftp any site 530 login error - what happened?

[Un Area]

Ive my ftp server working for 3 years and now sudenly stopped working. I have 11.38.1 (build 13)

I synced ftp passwords (says synced ok but nothing happened)
restarted ftp server (restarts ok but nothing happened)

Also I cant log to any cpanel account aswell. Yes to main whm as root.

What could be the issue??

Thanks in advance

 

[Un Area]

I have changed the password of one of the sites manually from WHM and now Im able to access, but I cant do it for all the 800 accounts, how can I fix this thing.

 

[Infopro]

I have 11.38.1 (build 13)

cPanel & WHM software version 11.38 has reached End of Life - cPanel forums

I'm not sure what your issue is exactly, but you are on an out of date version of cPanel that will no longer be supported. You might start there and get updated. Also, please feel free to open a ticket to cPanel Technical Support. I'm sure they'll be able to help you sort this.

 

[Un Area]

I found that the secondary drive /dev/sdb1 /backup (where the backups are stored) was not accesible (gaves read only drive and /backup folder empty no backups files). I dont know if this has something to do with the login error.
A question about this. I unmounted the /backup folder. Now if I do fdisk -l , /dev/sdb is not listed as harddrive anymore, but appears at WHM System Information. Is there a way to recover it to make it visible again at fdisk??
In order to run a fdisk at the secondary drive and then mount it again.
Thanks

 

[Infopro]

Sounds to me like you've got a few things going on here.

I dont know if this has something to do with the login error.

Users wouldn't be connecting to the backup drive, the system does. The cPanel Backup system will mount and umount when backups are complete.

 

[cPanelPeter]

Hello,

As Infopro mentioned, we strongly recommend updating your cPanel version. 11.38 is no longer supported, so even if you open a support ticket, we're going to tell you that we'll need to update the software for you.