Can't get email to work...any ideas?

Seriom · Aug 27, 2006

I had a server crash a week ago and since then my email hasn't worked a bit....we did a total OS reload w/ cpanel/whm

when I go to restart exim it restarts fine, but when I go to restart cppop, i get the "cppop has failed, please contact the sysadmin." error

I checked the Service Status section, and this is all that showed up:
psrvd up
named (9.3.1) up
Server Load 0.00 (4 cpus)
Memory Used 41.84 %
Swap 0.00 %
Disk ad0s1a (/) 4 %
Disk ad0s1e (/tmp) 0 %
Disk ad0s1f (/usr) 46 %
Disk ad0s1d (/var) 21 %
Disk ad1s1e (/backup) 15 %

I seem to recall before the crash that ALL services were listed in there, including exim

Any ideas why this is happening? if you need me to login ssh or post any more info let me know

Seriom · Aug 27, 2006

forgot to mention

WHM 10.8.0 cPanel 10.8.2-R119
FreeBSD 5.4-RELEASE i386 - WHM X v3.1.0

Seriom · Aug 27, 2006

After a little tinkering, my service status now looks like this:

cpsrvd up
named (9.3.1) up
pop failed
Server Load 0.04 (4 cpus)
Memory Used 43.35 %
Swap 0.00 %
Disk ad0s1a (/) 4 %
Disk ad0s1e (/tmp) 0 %
Disk ad0s1f (/usr) 46 %
Disk ad0s1d (/var) 21 %
Disk ad1s1e (/backup) 15 %

Pop is on there, but now failed

websupport · Aug 28, 2006

Try

You may try with folowing script:
/scripts/eximup --force

mohit · Aug 28, 2006

ya just type it as it is.

it will force update your exim, lets hope it comes up after a exim restart,

see ya,
mohit

Seriom · Aug 28, 2006

websupport said:
You may try with folowing script:
/scripts/eximup --force

do I just type that into ssh?

Seriom · Aug 28, 2006

mohit said:
ya just type it as it is.

it will force update your exim, lets hope it comes up after a exim restart,

see ya,
mohit

Just did that and it did update exim, but nothing still works...cppop has failed is the message

mohit · Aug 28, 2006

hi,
you wrote its a week long problem, have you contacted your server provider for the same ?

have you tried looking into older post which dealt with this problem.

check these or dig more,

http://forums.cpanel.net/showthread.php?t=53373

and

http://forums.cpanel.net/search.php?searchid=1467228

or safest and faster way is to hire a admin who can help u out of this for a fee.

see ya,
mohit

look for threads to find contacts, I am too not so skilled

Seriom · Aug 31, 2006

OK, ThePlanet (where the box is) says that this is the issue:

---------------
plump# grep -A3 maildir /scripts/restartsrv_cppop
if ( $CPCONF{'maildir'} eq '1' ) {
exec('/scripts/restartsrv_imap',@ARGV);
exit();
}
plump# grep maildir /var/cpanel/cpanel.config
maildir=1
plump#

Your server is no longer configured to use the mbox format but rather maildir so cppop is no longer available.
--------------

how do I get it configured to the mbox format?

websupport · Aug 31, 2006

Try the scripts

Below script is useful to restart cppop
· restartsrv_cppop - Restart cppop.

Comand to run on shell is :
/scripts/restart_cppop

If above will not restart cppop on server then use following command
/scripts/courierup --force

If still problem persist paste few lines from /var/log/messages

Seriom · Aug 31, 2006

websupport said:
Below script is useful to restart cppop
· restartsrv_cppop - Restart cppop.

Comand to run on shell is :
/scripts/restart_cppop

If above will not restart cppop on server then use following command
/scripts/courierup --force

If still problem persist paste few lines from /var/log/messages

/scripts/restart_cppop did not work

I did /scripts/courierup --force and it ran a big long list of stuff, and that didn't work either

how do I paste lines from /var/log/messages?

also, ThePlanet says my box is no longer configured for mbox format...how do I redo that?

WebScHoLaR · Aug 31, 2006

/scripts/restart_cppop did not work

The correct restart script is /scripts/restartsrv_cppop and not /scripts/restart_cppop

how do I paste lines from /var/log/messages?

You need to login to the server via SSH and you can use tail command to check the last lines. For example login to the server via SSH and to get the last 20 lines run:

tail -20 /var/log/messages

also, ThePlanet says my box is no longer configured for mbox format...how do I redo that?

You can redo that by running /scripts/convert2maildir but please note that Mbox format is no more supported by cPanel and the cPanel is using Maildir format now so you should use Maildir by now.

Seriom · Aug 31, 2006

WebScHoLaR said:
The correct restart script is /scripts/restartsrv_cppop and not /scripts/restart_cppop

did that, it restarted, and still says failed in the service status page

WebScHoLaR said:
You need to login to the server via SSH and you can use tail command to check the last lines. For example login to the server via SSH and to get the last 20 lines run:

tail -20 /var/log/messages

WebScHoLaR said:
You can redo that by running /scripts/convert2maildir but please note that Mbox format is no more supported by cPanel and the cPanel is using Maildir format now so you should use Maildir by now.

ok, so I don't need to do anything, so, now....why is email not working? as far as I can see this is a cpanel issue, and posting in the cpanel forums doesn't seem to be working, and cpanel support never emails back....so what do I need to do? I am paying for cpanel, I think it needs to be working...right?

sorry if I am frustrated, but all I seem to be getting from all sides is "maybe this will work", "maybe that will work"....and not one person can give me a straight answer as to why my email worked before, and now, with the same server setup, it isn't working now

Seriom · Aug 31, 2006

oh yeah, here is the last 20 lines from /var/log/messages

Code:

Aug 31 03:01:18 plump stunnel: LOG5[25018:134635520]: stunnel 4.15 on i386-unknown-freebsd5.4 with OpenSSL 0.9.7e 25 Oct 2004
Aug 31 03:01:18 plump stunnel: LOG5[25018:134635520]: Threading:PTHREAD SSL:ENGINE Sockets:POLL,IPv4 Auth:LIBWRAP
Aug 31 03:01:18 plump stunnel: LOG5[25018:134635520]: 5417 clients allowed
Aug 31 03:01:18 plump stunnel: LOG3[25018:134635520]: Error binding cpanelhttps to 0.0.0.0:2083
Aug 31 03:01:18 plump stunnel: LOG3[25018:134635520]: bind: Address already in use (48)
Aug 31 06:49:55 plump named[9689]: *** POKED TIMER ***
Aug 31 08:11:59 plump named[9689]: *** POKED TIMER ***
Aug 31 08:19:33 plump named[9689]: *** POKED TIMER ***
Aug 31 10:36:38 plump named[9689]: *** POKED TIMER ***
Aug 31 13:21:14 plump named[9689]: *** POKED TIMER ***
Aug 31 15:01:43 plump stunnel: LOG5[50551:134635520]: stunnel 4.15 on i386-unknown-freebsd5.4 with OpenSSL 0.9.7e 25 Oct 2004
Aug 31 15:01:43 plump stunnel: LOG5[50551:134635520]: Threading:PTHREAD SSL:ENGINE Sockets:POLL,IPv4 Auth:LIBWRAP
Aug 31 15:01:43 plump stunnel: LOG5[50551:134635520]: 5417 clients allowed
Aug 31 15:01:43 plump stunnel: LOG3[50551:134635520]: Error binding cpanelhttps to 0.0.0.0:2083
Aug 31 15:01:43 plump stunnel: LOG3[50551:134635520]: bind: Address already in use (48)
Aug 31 16:04:27 plump stunnel: LOG5[18761:134635520]: stunnel 4.15 on i386-unknown-freebsd5.4 with OpenSSL 0.9.7e 25 Oct 2004
Aug 31 16:04:27 plump stunnel: LOG5[18761:134635520]: Threading:PTHREAD SSL:ENGINE Sockets:POLL,IPv4 Auth:LIBWRAP
Aug 31 16:04:27 plump stunnel: LOG5[18761:134635520]: 5417 clients allowed
Aug 31 16:04:27 plump stunnel: LOG3[18761:134635520]: Error binding cpanelhttps to 0.0.0.0:2083
Aug 31 16:04:27 plump stunnel: LOG3[18761:134635520]: bind: Address already in use (48)

WebScHoLaR · Aug 31, 2006

For email related issue the email log is the best to check but first of all you need to check that whether all services are up and running. If you don't have much idea about it, get anyone working for you so that you don't mess up anything.

Seriom · Sep 2, 2006

Unfortunately I am the only person working for me

not sure what to do...I am paying for cpanel, you think the least that would happen is the support at cpanel.net would answer my questions, but neither them nor my server provider seem to care whatsoever

Seriom · Sep 2, 2006

are there any reputable people on the cpanel forums that would allow me to pay them to go in and fix this?

Seriom · Sep 2, 2006

Here is the maillog dump.....seems like a lot of wierd stuff failing there

Sep 2 02:54:00 plump spamc[74969]: connect(AF_INET) to spamd at 127.0.0.1 failed, retrying (#1 of 3): Connection refused
Sep 2 02:54:01 plump spamc[74969]: connect(AF_INET) to spamd at 127.0.0.1 failed, retrying (#2 of 3): Connection refused
Sep 2 02:54:02 plump spamc[74969]: connect(AF_INET) to spamd at 127.0.0.1 failed, retrying (#3 of 3): Connection refused
Sep 2 02:54:03 plump spamc[74969]: connection attempt to spamd aborted after 3 retries
Sep 2 02:54:32 plump spamc[77550]: connect(AF_INET) to spamd at 127.0.0.1 failed, retrying (#1 of 3): Connection refused
Sep 2 02:54:33 plump spamc[77550]: connect(AF_INET) to spamd at 127.0.0.1 failed, retrying (#2 of 3): Connection refused
Sep 2 02:54:34 plump spamc[77550]: connect(AF_INET) to spamd at 127.0.0.1 failed, retrying (#3 of 3): Connection refused
Sep 2 02:54:35 plump spamc[77550]: connection attempt to spamd aborted after 3 retries
Sep 2 02:59:27 plump authdaemond: stopping authdaemond children
Sep 2 02:59:27 plump authdaemond: modules="authpipe", daemons=5
Sep 2 02:59:27 plump authdaemond: Installing libauthpipe
Sep 2 02:59:27 plump authdaemond: Installation complete: authpipe
Sep 2 19:57:17 plump authdaemond: stopping authdaemond children
Sep 2 19:57:17 plump authdaemond: modules="authpipe", daemons=5
Sep 2 19:57:17 plump authdaemond: Installing libauthpipe
Sep 2 19:57:17 plump authdaemond: Installation complete: authpipe
Sep 2 19:57:35 plump authdaemond: stopping authdaemond children
Sep 2 19:57:36 plump authdaemond: modules="authpipe", daemons=5
Sep 2 19:57:36 plump authdaemond: Installing libauthpipe
Sep 2 19:57:36 plump authdaemond: Installation complete: authpipe

also, here is the text shown when I try and start IMAP server "imap has failed, please contact the sysadmin (result was "couriertcpd is not running"). "

yapluka · Sep 3, 2006

All new installations of cPanel now use pop3d and it looks like you restored accounts configured with pop.

In SSH, type :
/scripts/convert2maildir

You'll get several options, depending on whether maildir is actually installed or not but you should get something like this :

root@vps2528 [~]# /scripts/convert2maildir
____ _
___| _ \ __ _ _ __ ___| |
/ __| |_) / _` | '_ \ / _ \ |
| (__| __/ (_| | | | | __/ |
\___|_| \__,_|_| |_|\___|_|

Mail Directory (maildir) Conversion System

maildir is enabled

1) Restore system to mbox (non-maildir) state.
2) Request Technical Support
3) Convert partially converted mail accounts
*) Exit
Enter Selection---]

Type : 3 (unless you actually want to get back to the old mbox, less efficient than maildir)
The script will convert all your mailboxes to the new format and you should be all set.

Seriom · Sep 3, 2006

yapluka said:
All new installations of cPanel now use pop3d and it looks like you restored accounts configured with pop.

In SSH, type :
/scripts/convert2maildir

You'll get several options, depending on whether maildir is actually installed or not but you should get something like this :

Type : 3 (unless you actually want to get back to the old mbox, less efficient than maildir)
The script will convert all your mailboxes to the new format and you should be all set.

I did all that and am still getting a "could not connect to the incoming mail server" error

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Can't get email to work...any ideas?

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