Can't get rid of domain or email redirects

schnappi2

Registered
May 6, 2013
2
0
1
cPanel Access Level
Website Owner
cPanel version 11.36.1 (build 5)

I cannot get rid of some domain and email redirects. Screenshots attached. Clicking the remove "X" does nothing.

Can anyone offer assistance?

/http://i42.tinypic.com/9t0kko.jpg

/http://i39.tinypic.com/upto1.jpg
 

Infopro

Well-Known Member
May 20, 2003
17,113
508
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Make sure you're using a default cPanel style and not a custom theme. I can't tell if that's a custom theme or not by your picture.

Redirects are added to the .htaccess file in the root of your account:
public_html/.htaccess
It's a hidden dot file.

Rename that file to htaccess.BAK (effectively killing it) and review the Redirects page again.

You might also try clearing your browser cache just in case, too.
 

schnappi2

Registered
May 6, 2013
2
0
1
cPanel Access Level
Website Owner
It is the default theme of the webhost.

The htaccess file in publichtml is not the issue. It looks normal as you can see below:

#suPHP_ConfigPath (REMOVED)

<Files 403.shtml>
order allow,deny
allow from all
</Files>


This account was moved from one server to another and I am pretty sure this is where this problem occurred. But know I can't get the items out of cPanel. They are just "stuck."

If only it was the browser cache!