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Can't get to website with www

Discussion in 'Bind/DNS/Nameserver' started by SWOwner, May 24, 2019.

  1. SWOwner

    SWOwner Member

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    1. I can get to my website using http or https without www

    2. I can't get to my website using http://www or https://www - I get server IP address could not be found error.

    3. I searched the forum and suggests I verify (CPanel). SO, I went into DOMAINS > ZONE EDITOR > DOMAIN/MANAGE and found:

    www.example.com. 14400 IN CNAME example.com

    Doesn't that mean WWW in front of my DOMAIN should work?

    Thanks!
     
    #1 SWOwner, May 24, 2019
    Last edited: May 24, 2019
  2. Mark Coates

    Mark Coates Well-Known Member

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    Hi

    i think that is your issue there.

    i have attached an image of what my CNAME is for my website so you would be able to copy everything and then add your domain and TLD in the last part for example "cpanel.net"
     

    Attached Files:

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  3. SWOwner

    SWOwner Member

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    Mark - thanks for the reply.

    OK - just need some clarifications (yes - I am a rookie at this).

    I should keep this: www.example1.com. 14400 IN CNAME example1.com

    and ADD ANOTHER entry that reflects this: www 3600 IN CNAME example1.com
     
  4. Mark Coates

    Mark Coates Well-Known Member

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    I would say no but always write down any changes just in case you need to revert them and I would just change the values on the cname record
     
  5. SWOwner

    SWOwner Member

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    Mark,

    I am a little confused (doesn't take much these days! SMILE)

    Your reply was: "I would say no..."

    Does that mean I should remove: www.example1.com. 14400 IN CNAME example1.com

    and ADD this: www 3600 IN CNAME example1.com
     
  6. Mark Coates

    Mark Coates Well-Known Member

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    Yes but example1.com should be your domain
     
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  7. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Another situation to take into account is whether or not the DNS for the domain is hosted locally or not. If the domain does not have it's nameservers pointed to the server and DNS is hosted on the registrar all DNS records on the server would be void. The CNAME record for www. would need to actually be added at the registrar in that case.
     
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  8. SWOwner

    SWOwner Member

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    Understood Mark - thanks!
    Oh now cPanelLauren - this is way beyond my pay grade!

    Guess I better hold up on doing anything - afraid I will really make things worse.

    Thanks everyone for your help and suggestions.
     
    Mark Coates and cPanelLauren like this.
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