SWOwner

Member
May 22, 2019
8
3
3
Pennsylvania
cPanel Access Level
Website Owner
1. I can get to my website using http or https without www

2. I can't get to my website using http://www or https://www - I get server IP address could not be found error.

3. I searched the forum and suggests I verify (CPanel). SO, I went into DOMAINS > ZONE EDITOR > DOMAIN/MANAGE and found:

www.example.com. 14400 IN CNAME example.com

Doesn't that mean WWW in front of my DOMAIN should work?

Thanks!
 
Last edited:

Mark Coates

Well-Known Member
Mar 13, 2019
96
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8
Doncaster
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Root Administrator
Hi

i think that is your issue there.

i have attached an image of what my CNAME is for my website so you would be able to copy everything and then add your domain and TLD in the last part for example "cpanel.net"
 

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cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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DataCenter Provider
Another situation to take into account is whether or not the DNS for the domain is hosted locally or not. If the domain does not have it's nameservers pointed to the server and DNS is hosted on the registrar all DNS records on the server would be void. The CNAME record for www. would need to actually be added at the registrar in that case.
 
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SWOwner

Member
May 22, 2019
8
3
3
Pennsylvania
cPanel Access Level
Website Owner
Yes but example1.com should be your domain
Understood Mark - thanks!
Another situation to take into account is whether or not the DNS for the domain is hosted locally or not. If the domain does not have it's nameservers pointed to the server and DNS is hosted on the registrar all DNS records on the server would be void. The CNAME record for www. would need to actually be added at the registrar in that case.
Oh now cPanelLauren - this is way beyond my pay grade!

Guess I better hold up on doing anything - afraid I will really make things worse.

Thanks everyone for your help and suggestions.