Can't install php scripts

[jaxonhosting]

I have a new server up and running. I want to install a php script called Go Links. Everytime I try to run the install.php script a pop up box comes up and askes if I want to save the file or open it or canel it. What is going on???????????

 

[AlexV.]

jaxonhosting:

It seems like your PHP was not properly compiled. What you are describing is a typical scenario where PHP is not properly configured/compiled.

You might need to recompile Apache and PHP using the WHM interface or the easyapache script via the command line.

Feel free to open a support ticket if you need our assistance.

 

[jaxonhosting]

Okay

How exactly do I do that?

You can view the script install that I'm trying to run at:

http://www.alyssamonline.com/links/install.php

 

[pacificw]

you need to contact the person providing the script. it's there end of PHP
that isn't setup correctly. nothing you've done wrong. best of luck.

 

[AlexV.]

jaxonhosting:

I would suggest to contact your Datacenter/NOC or cPanel License Provider.

If you are unable to execute any php filed then is an issue with the PHP installation rather than just that particular script.

 

[jaxonhosting]

Well that is not the only script written in PHP that I'm trying to install so I know it's not just that one script.

I'm also trying to install Wordpress on a different website and its doing the exact same thing.

 

[AlexV.]

It is definitely an issue with PHP.

Apache and PHP needs to be recompiled.

Consult your Hosting Provider/DataCenter for assistance.

 

[jaxonhosting]

I have access to WHM, how do I recompile them both?

 

[AlexV.]

Go to this menu:

Main >> Software >> Apache Update

 

[jaxonhosting]

okay I found that, now what?

 

[pacificw]

jaxon,

is the script sitting on your website, or are you trying
to download it from someplace else? if you're trying
from someplace else then it's on their end. if not,
then it's definately on your end.

 

[jaxonhosting]

Both of these php scripts have been uploaded to my server. They each have a install.php file and neither one will install at all. All that pop up is the Open, Save Cancel box.

 

[AlexV.]

What version of cPanel are you running?

As the Apache Update interface currently varies whether you are running STABLE,RELEASE or CURRENT,-EDGE.

 

[jaxonhosting]

WHM 11.2.0 cPanel 11.11.0-R16983
FEDORA 6 i686 - WHM X v3.1.0

 

[AlexV.]

All you have to do is select the apache and php modules you would like to compile and click on the "Start Build" button. You will have the option to select your previous configuration as well, then click on the "Start Build Button".

 

[jaxonhosting]

Okay well I did that and its still not working. Someone else just sent me this saying this:


It seems that PHP is non-parsing. you will need to rename the /etc/php.ini file. Once this is renamed copy the file /usr/local/lib/php.ini over using the following command:
cp /usr/local/lib/php.ini /etc/php.ini Once this is done you may restart Apache and your PHP will parse correctly.


I have Putty and I know how to login with root and my password but after that I don't know how to rename the php.ini file

How do I do that?

 

[cPanelJeanie]

Would you be willing to open a support request at:

http://tickets.cpanel.net/submit/

so that we may provide more in-depth assistance, based on your particular configuration?

We may not be able to support the actual functionality of the script, but we can help to ensure php is properly configured and working.

(If you already have a ticket, please provide the number and we will take a look, just as soon as possible.)