Can't locate Cpanel/Counters.pm

[hyrodo]

Hello all,

I'm trying to transfer accounts, but it can't complete the transfer. When I run, I get this message:

Can't locate Cpanel/Counters.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/5.14.3/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/5.14.3 /opt/cpanel/perl5/514/site_lib/x86_64-linux-64int /opt/cpanel/perl5/514/site_lib .) at /usr/local/cpanel/scripts/pkgacct.vps.######.com.br line 38.
BEGIN failed--compilation aborted at /usr/local/cpanel/scripts/pkgacct.vps.######.com.br line 38.

sshcommandfailed=2

I did some forum searching, and it seems like this was the general consensus to fix the issue:

/scripts/upcp --force
cpan Counters

However, I've tried this several times, and it's not making any progress. I've run each of those, and the last one I get:

"Warning: Cannot install Counters, don't know what it is."

Please help! Thanks!

 

[cPanelMichael]

Hello

Please post the output from:

stat /usr/local/cpanel/Cpanel/Counters.pm
lsattr /usr/local/cpanel/Cpanel/Counters.pm

Thank you.

 

[hyrodo]

Hello!

I ran these under SSH, and

-the first code I get:

stat: cannot stat `/usr/local/cpanel/Cpanel/Counters.pm': No such file or directory

- the second:

lsattr: No such file or directory while trying to stat /usr/local/cpanel/Cpanel/Counters.pm

=(

 

[cPanelMichael]

What version of cPanel is installed on your system? Are you sure that the upcp process is completing successfully?

Thank you.

 

[hyrodo]

Yes I'm sure. The WHM is version 11.40.0 (build 26)

Here is the last lines of the upcp output:

[20140514.154023] 80% complete
[20140514.154023]
[20140514.154023] Maintenance complete.
=> Log closed Wed May 14 15:40:23 2014
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (15915) at Wed May 14 15:40:23 2014
[20140514.154023] Maintenance completed successfully
[20140514.154024] 95% complete
[20140514.154024] Running Standardized hooks
[20140514.154024] 100% complete
[20140514.154024]
[20140514.154024] cPanel update completed
[20140514.154024] A log of this update is available at /var/cpanel/updatelogs/update.1400091983.log
[20140514.154024] Removing upcp pidfile
[20140514.154024]
[20140514.154024] Completed all updates
=> Log closed Wed May 14 15:40:24 2014

 

[cPanelMichael]

The latest 11.40 LTS build is cPanel version 11.40.1.13. It seems like you might be using an outdated version of cPanel. Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here and we can update this thread with the outcome.

Thank you.