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"Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

Discussion in 'Bind/DNS/Nameserver' started by Archmactrix, Apr 5, 2012.

  1. cPanelNick

    cPanelNick Administrator Staff Member

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    re: "Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

    What version are you running?

    Thanks
     
  2. dexus

    dexus Well-Known Member

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    re: "Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

    Latest stable DNS only version 11.32.2.24
     
  3. cPanelNick

    cPanelNick Administrator Staff Member

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    re: "Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

    What SYSUP setting do you have in /etc/cpupdate.conf ?
     
  4. Dathorn_ADT

    Dathorn_ADT Active Member

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    re: "Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

    Its set to daily
     
  5. cPanelNick

    cPanelNick Administrator Staff Member

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    re: "Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

    Does running

    Code:
    /usr/local/cpanel/scripts/sysup
    
    directly produce any errors?
     
  6. Dathorn_ADT

    Dathorn_ADT Active Member

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    re: "Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

    No. In fact it applied a few updates without issue.
     
  7. Dathorn_ADT

    Dathorn_ADT Active Member

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    re: "Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

    Sorry, to be clear, it didn't apply updates it installed a few new packages:

    Installed:
    curl-devel.i386 0:7.15.5-15.el5 libaio-devel.i386 0:0.3.106-5
    libtool-ltdl.i386 0:1.5.22-7.el5_4 libtool-ltdl-devel.i386 0:1.5.22-7.el5_4
    pcre-devel.i386 0:6.6-6.el5_6.1
     
  8. cPanelNick

    cPanelNick Administrator Staff Member

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    Looks like sysup is excluded from running on dnsonly (libidn-devel never gets installed because of this). I opened up case 59129 to have that behavior examined and resolved.

    The fact that this only affects dnsonly was the key missing bit of information here. Thanks for posting the results.
     
  9. Dathorn_ADT

    Dathorn_ADT Active Member

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    No problem. Thanks Nick.
     
  10. Bigwebmaster

    Bigwebmaster Active Member

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    Looks like you guys already figured things out, but just wanted to make a quick note that this happened to our DNS Only boxes today as well. The solution:

    Fixed it for us as well. Thanks!

    I also ran:

    /usr/local/cpanel/scripts/sysup

    Since it was mentioned that maybe that is not running automatically on DNS Only boxes. Once I ran that i installed 12 packages and upgraded two others. Here is exactly what it updated:

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #30 Bigwebmaster, Apr 26, 2012
    Last edited: Apr 26, 2012
  11. nimonogi

    nimonogi Member

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    Confirmed.

     
  12. Nick57

    Nick57 Well-Known Member

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    Same issues at my end, I have 4 DNSonly servers

    I have run the yum install for the Lib:Idn and run the sysup script [12 updates]
    But now receiving email from cron:

    Output from your job 3 [4] [5] and so on...

    exit level [die] [pid=15389] (Unable to compile update information)

    Any ideas why?
     
  13. texo

    texo Well-Known Member

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    I am also receiving these "output from your job..." emails from my DNS Only servers after running

    Code:
    # yum install libidn libidn-devel
    # /scripts/perlinstaller Net::LibIDN
     
  14. Nick57

    Nick57 Well-Known Member

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    I found this, not 100% sure if it is related.

    /usr/local/cpanel/logs/error_log

    [2012-04-29 02:29:20 +0100] warn [cloudlinux_update] Failed to load envtype. Defaulting to "standard". at /usr/local/cpanel/Cpanel/OSSys.pm line 106
    Cpanel::OSSys::get_envtype() called at /usr/local/cpanel/Cpanel/CloudLinux.pm line 95
    Cpanel::CloudLinux::supported_envtype() called at /usr/local/cpanel/bin/cloudlinux_update line 18
    [2012-04-29 02:29:23 +0100] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-04-29 02:29:27 +0100] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-04-29 02:29:33 +0100] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-04-29 02:46:44 +0100] info [gather-update-logs] Assertions failed
    [2012-04-29 02:46:44 +0100] die [gather-update-logs] Unable to compile update information at /usr/local/cpanel/scripts/gather-update-logs line 93
    main::gather_send_cleanup(Cpanel::Update::Gatherer=HASH(0x4a42be0)) called at /usr/local/cpanel/scripts/gather-update-logs line 67
    Building global cache for cpanel...[2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
    [2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
    Done
    tail: cannot open `/usr/local/apache/logs/access_log' for reading: No such file or directory
    tail: cannot open `/usr/local/apache/logs/error_log' for reading: No such file or directory
    tail: cannot open `/usr/local/apache/logs/suexec_log' for reading: No such file or directory
    tail: cannot open `/usr/local/apache/logs/suphp_log' for reading: No such file or directory


    Looks like it has to do with the option: Send Update Analysis to cPanel
    But of course the DNSonly is not having this option, no tweak settings menu to disable this, will need to find out how to disable this manually...
     
    #34 Nick57, Apr 29, 2012
    Last edited: Apr 29, 2012
  15. rrwh

    rrwh Well-Known Member

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    Suffered the same problem on a new dnsonly install - just needed to run the perlinstaller line and it all worked -

    Symptoms - 500 Error on CSF plugin,

    Could not sync DNS Zones
     
  16. Nick57

    Nick57 Well-Known Member

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    Not sure why cPanel is not looking in this error, still getting these cron job errors. see log posted above.
     
  17. cPanelNick

    cPanelNick Administrator Staff Member

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    The fix for libidn-devel in case 59129 has already developed and sent to qa. It will publish as soon as it is approved.

    As for the email with "exit level [die] [pid=15389] (Unable to compile update information)", this is not something we have been able to replicate. If you have a ticket number on the issue, please post it so we can take a look.

    Thanks
     
  18. Nick57

    Nick57 Well-Known Member

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    Hi,

    I have already run the Lib:Idn fix with yum, also run the system update which also doesn't go automatic for dnsonly.
    But now getting this cron job error seems I am not the only one! I posted the error log, so either it can't compile or it is due to the setting to send cPanel the update log!

    Upgrade to Latest Version, Send Update Analysis to cPanel

    Help cPanel improve our update process. Click the checkbox to send a log file to cPanel at the end of each update, telling us how the update proceeded. Yes, please send an update analysis log file to cPanel.
    Note: You can disable this option later in Tweak Settings, under Support.

    An unknown error occurred.

    Previous post:

    /usr/local/cpanel/logs/error_log

    [2012-04-29 02:29:20 +0100] warn [cloudlinux_update] Failed to load envtype. Defaulting to "standard". at /usr/local/cpanel/Cpanel/OSSys.pm line 106
    Cpanel::OSSys::get_envtype() called at /usr/local/cpanel/Cpanel/CloudLinux.pm line 95
    Cpanel::CloudLinux::supported_envtype() called at /usr/local/cpanel/bin/cloudlinux_update line 18
    [2012-04-29 02:29:23 +0100] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-04-29 02:29:27 +0100] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-04-29 02:29:33 +0100] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-04-29 02:46:44 +0100] info [gather-update-logs] Assertions failed
    [2012-04-29 02:46:44 +0100] die [gather-update-logs] Unable to compile update information at /usr/local/cpanel/scripts/gather-update-logs line 93
    main::gather_send_cleanup(Cpanel::Update::Gatherer=HASH(0x4a42be0)) called at /usr/local/cpanel/scripts/gather-update-logs line 67
    Building global cache for cpanel...[2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
    [2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
    Done
    tail: cannot open `/usr/local/apache/logs/access_log' for reading: No such file or directory
    tail: cannot open `/usr/local/apache/logs/error_log' for reading: No such file or directory
    tail: cannot open `/usr/local/apache/logs/suexec_log' for reading: No such file or directory
    tail: cannot open `/usr/local/apache/logs/suphp_log' for reading: No such file or directory

    I feel a bit stuck with this, because I can't turn of the daily updates in the DNSonly server!

    Many thanks for looking into this.

    Nick
     
  19. cPanelNick

    cPanelNick Administrator Staff Member

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    Nick, Please open a ticket using the link in my signature. I'm not convinced that the error you are seeing is at related to libidn. To properly determine the root cause, one of our staff is going to need to look at it.

    Thanks
     
  20. Nick57

    Nick57 Well-Known Member

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    Hi Nick,

    Your Request id is: 2570983.

    Thanks for looking into this.

    Nick
     
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