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Can't Lodge Support Ticket

Discussion in 'General Discussion' started by Michael Legg, Nov 20, 2018.

  1. Michael Legg

    Michael Legg Member

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    I'm trying to lodge a support ticket about this issue which I've had for over a year now -
    SOLVED - License IP Incorrect

    Support Access Error
    The following error(s) have occurred:
    IP address and support access ID do not match.

    I'm totally stuck now.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Michael Legg


    Can you email customer service by clicking the link here: About Us | cPanel, Inc. - that should open a ticket with them where they can determine if there is an actual license issue or if the issue is an IP issue. From there if needed they can send the ticket to the technical support department.

    Thanks!
     
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