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can't log in to WHM

Discussion in 'General Discussion' started by Ivan Manevtsov, Dec 4, 2011.

  1. Ivan Manevtsov

    Ivan Manevtsov Registered

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    Hello,

    I would like to get in to my WHM, but it won't let me log in :mad:
    Anyone knows what this could be causing?

    I type the right pass and nickname in every single time, but i don't get a respond from it.
    Not even invalid username or something :confused:
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    What is the exact error you are receiving in a browser when trying to log into WHM?

    Also, are you certain you have WHM access? Normally, if you are only a website owner rather than a root or reseller administrator, you wouldn't have WHM access. As such, you'd use https://IP#:2083/ or https://domain.com:2083/ for cPanel, but not the WHM port (2087).
     
  3. Ivan Manevtsov

    Ivan Manevtsov Registered

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    I wasn't sure if I had access, its a friends site...
    I needed access to WHM so I could update nameservers, than I could use the domain at 000webhost.com
    So now that I don't have access to WHM, how can I update it than?
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    You'd have to contact the hosting provider who provides the site for your friend to have anything updated if that host is also the domain registrar. If they are not, the nameservers get changed at the domain registrar where the domain was purchased. Your friend should be the one who knows this information and could make these changes.
     
  5. storminternet

    storminternet Well-Known Member

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    Generally nameservers should be updated at domain's registrar side first. Unless you update the nameservers there the changes will not be reflected.

    Secondly you would need to get it confirmed with your friend about the access level he has.
     
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