Can't log into CPanel or WHM, please help!

[Shaolyen]

I can't log into WHM or CPanel, every time it'll deny the password. The password is correct, I can log in through SSH perfectly.

I've deleted /usr/local/cpanel/cpanel and executed /scripts/upcp, but it made no difference. Please help.

 

[PWSowner]

Did you try logging by IP address?

 

[Shaolyen]

That's the only way I've tried logging in.

 

[Shaolyen]

WHM won't start, apparently:

Starting Web Host Manager services: ==> Web Host Manager 8.8.0 Server Starting.....
[FAILED]

 

[PWSowner]

Have you tried restarting cpanel with:
service cpanel restart

 

[Shaolyen]

Originally posted by squirrel
Have you tried restarting cpanel with:
service cpanel restart

Yes, there are two failures:

Stopping InterChange services: [FAILED]

and

Starting Web Host Manager services: ==> Web Host Manager 8.8.0 Server Starting.....
[FAILED]

 

[PWSowner]

You could try changing the update preferences. If you're set to stable, change to release. Sometimes that does the trick.

Just manually edit the /etc/cpupdate.conf file, then /scripts/upcp again.

 

[Shaolyen]

Apparently /etc/cpupdate.conf doesn't exist. :\

 

[PWSowner]

Try this:

cd /
locate cpupdate.conf

 

[Shaolyen]

I did an updatedb, and then "locate cpupdate.conf"... nothing.

 

[PWSowner]

Now that's weird. You could try creating the file and see if it works. It can't hurt.

Just create one at /etc/cpupdate.conf with the contents of:

CPANEL=manual-release
RPMUP=daily
SYSUP=daily

You likely know how to do this, but just in case:

cd /etc
touch cpupdate.conf
pico cpupdate.conf

 

[Shaolyen]

Tried, still the same two failures as before.

Is there a way to completely reinstall CPanel? (It was pre-installed by my host). There aren't any domains on the server, it's completely clean - so I wouldn't have to worry about losing anything.

 

[PWSowner]

In that case it may be a possibility. I'm not sure how it's done though. I've never installed it myself.

I have to go for now. Hopefully someone will reply about a reinstall soon.

Good luck

 

[PWSowner]

Since it is a new system, there is one more possibility. Have you tried WHM insecure? port 2086?

I remember when my last one was set up, the secure port didn't work at first.

 

[Shaolyen]

Tried it, from what I can see, WHM refuses to start - I can't log in through secure or otherwise.

The server was setup last night, and CPanel was installed by somebody else. The next morning, CPanel was broken without anything being changed.

 

[Shaolyen]

Someone suggested that it might be that my server IP isn't yet registered with CPanel, explaining why everything stopped working overnight without any changes from me.

Is that a possible reason?

 

[PWSowner]

That is possible. As far as I know, the license is checked ever so many hours and maybe when it was first installed it hadn't been checked yet, then it was checked later but not yet ready.

Go to http://layer1.cpanel.net/verify/ to see if your IP is registered with cpanel.

 

[Shaolyen]

IP submitted, works fine now. Thanks!

 

[PWSowner]

I assume you mean the IP not being registered was the problem and it's now fixed.

If so, that would mean all that work was just for the fun of it.

 

[Shaolyen]

Originally posted by squirrel
I assume you mean the IP not being registered was the problem and it's now fixed.

If so, that would mean all that work was just for the fun of it.

I'm presuming that was it... submitted a ticket for the hosts to check out the IP with CPanel, and hours later everything started working again.