The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't login as root

Discussion in 'General Discussion' started by kulme, Nov 7, 2014.

  1. kulme

    kulme Registered

    Joined:
    Nov 7, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello,

    I installed cpanel yesterday.
    Today, I want login and add my site at WHM. And then "The login is invalid."

    So I try to access my VPS with putty and access denied. I can't do anything now.
    Reset root password from droplet manager (VPS in Digital Ocean) and I still can't login.

    Please help me.


    Sorry for my bad english.


    Thank you
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,146
    Likes Received:
    34
    Trophy Points:
    48
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    I think your IP is blocked in cPHulk Brute Force databases and due to that you are getting this issues. Try to access it from different IP OR network
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    675
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    It's likely that cPHulk locked out the "root" user because a brute force attack was detected. The length of the lockout depends on the values you have configured for the following options in "WHM Home » Security Center » cPHulk Brute Force Protection":

    IP Based Brute Force Protection Period in minutes
    Brute Force Protection Period in minutes


    If the lockout continues, you may need to obtain console access and disable cPhulk with commands such as:

    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
    Note that some users disable cPHulk and utilize a third-party application (e.g. CSF/LFD) to handle brute force attacks. This may be an option for you to consider.

    Thank you.
     
Loading...

Share This Page