kulme

Registered
Nov 7, 2014
1
0
1
cPanel Access Level
Root Administrator
Hello,

I installed cpanel yesterday.
Today, I want login and add my site at WHM. And then "The login is invalid."

So I try to access my VPS with putty and access denied. I can't do anything now.
Reset root password from droplet manager (VPS in Digital Ocean) and I still can't login.

Please help me.


Sorry for my bad english.


Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,243
463
Hello :)

It's likely that cPHulk locked out the "root" user because a brute force attack was detected. The length of the lockout depends on the values you have configured for the following options in "WHM Home » Security Center » cPHulk Brute Force Protection":

IP Based Brute Force Protection Period in minutes
Brute Force Protection Period in minutes


If the lockout continues, you may need to obtain console access and disable cPhulk with commands such as:

Code:
for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
Note that some users disable cPHulk and utilize a third-party application (e.g. CSF/LFD) to handle brute force attacks. This may be an option for you to consider.

Thank you.