!!! Can't login on users Cpanel via WHM !!!

Berbox

Well-Known Member
Apr 4, 2005
55
0
156
Belgium
Hello,

On a server with more then 400 account I can’t login anymore to the users cpanels via the “list accounts” screen. When I click on the Cpanel logo for the user in this screen I get the login page of Cpanel with the following error “Login Attempt Failed!”

It is also impossible to access the cpanels via http://serverdomain.com:2082. I get the same screen as in previous paragraph.

Is there any way to get on the cpanels in an other way via root access.
What can be the problem?
Where are the files with the passwords of the users cpanels located?
Is there a script available from cpanel that fix this issue?

Thanks in advance
 

Berbox

Well-Known Member
Apr 4, 2005
55
0
156
Belgium
Hello Squirel

I'm run under FreeBSD 4.9-RELEASE i386 - WHM X v3.1.0 with cPanel 10.0.0-R11
This is some of the latest releases.

It is also weird that my password for the root shell access isn't the same as my WHM password.
Any explanation for it?

Thanks
 

Berbox

Well-Known Member
Apr 4, 2005
55
0
156
Belgium
The problem is solfed.

There was a file named "shadow" in /etc that was conflicting whith the master.passwd file of FreeBSD. This caused also that the WHM password an shell password was different.