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Cant login resellers Cpanel

Discussion in 'General Discussion' started by mail2sacp, Dec 26, 2007.

  1. mail2sacp

    mail2sacp Well-Known Member

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    Hello,

    One of our account on our server is reseller account and we are able to login his WHM panel.

    But we are not able to login to Cpanel of this domain. We did tried using servers IP too but no luck :(

    If anyone can help on this issue will be appreciated.

    Thank you
    Mail2sacp.
     
  2. Amit Deshmukh

    Amit Deshmukh Well-Known Member

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    Its Simple

    1) Reset the password

    If that does not work

    2) bash # /scripts/updateuserdomains

    Let us know if the error persist.

    Regards,
    Amit
    Back in Action
     
  3. mail2sacp

    mail2sacp Well-Known Member

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    We already tried this options but still no luck.

    Twice password changed but still remain same.

    After doing /scripts/updateuserdomains no errors found related to the domain.

    Let us know if any configurations need to do from Cpanel services?

    Thank you
    Mail2sacp
     
  4. SNN

    SNN Well-Known Member

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    Okay this really sounds obvious...but did the user (or you) create a package, then create the account?
     
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