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Can't Login to any Website on Server, E-Commerce Sites Can't Add to Cart/Checkout

Discussion in 'General Discussion' started by idgadvertising, Jan 21, 2015.

  1. idgadvertising

    idgadvertising Registered

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    Hello Everyone,

    Very strange issue arose yesterday afternoon, and I've been unable to fix it. I've been scouring this forum for answers but nothing seems to have worked, and I need your help :)

    We cannot login to any website dashboards (Wordpress, Expressionengine, Opencart, etc), submit comments through websites, or add to cart/checkout on our ecommerce sites. I assumed this was some type of Mod Security issue, so I've uninstalled Mod Security to no avail.

    Any ideas? We have 160+ sites on our server, and nobody can make edits to their CMS and nobody can buy anything from our e-commerce clients right now. Very stressed and appreciate any help you guys can offer. Thanks ahead!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you notice any error messages on the websites, or any errors logged to /usr/local/apache/logs/error_log when this happens?

    Thank you.
     
  3. idgadvertising

    idgadvertising Registered

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    Sorry, I realized I posted a URL.
    Code:
    [Mon Jan 19 14:05:18 2015] [error] [client 74.62.155.62] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://<domain>.com/public/index.php?path_info=projects
    [Mon Jan 19 14:05:18 2015] [error] [client 74.62.155.62] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://<domain>.com/public/index.php?path_info=projects
    - - - Updated - - -

    TBH I'm not even sure if that error is happening while trying to login. It might be while trying to post a comment on that website, but not sure.

    No errors appear when logging in or adding to cart on the website itself. I tried to login+ add something to a cart, and re-download the log, no errors in that log file specific to that login or checkout attempt.
     
  4. idgadvertising

    idgadvertising Registered

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    Another tidbit of info that might help: we can login into WHM, cpanel, and SSH just fine. Emails are also up. It's almost like our websites can't read/write from databases or something. When we try to login or submit information, the page simply refreshes like nothing happened at all.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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