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Can't login to cPanel or Webmail

Discussion in 'General Discussion' started by Edward_, May 21, 2019.

  1. Edward_

    Edward_ Member

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    My hosting company, - Removed -, can't seem to figure this out, but I can't login to cPanel or my webmail accounts.

    My credentials seem to be accepted, but all I get is a Site can't be reached, host310.example.com took too long to respond.

    This is occurring from my office IP address and from my AT&T mobile phone's IP address.
    Multiple PCs I have tested with and the mobile phone. - Removed - support staff claim they can login for their location.

    Any suggestions appreciated.
     
    #1 Edward_, May 21, 2019
    Last edited by a moderator: May 21, 2019
  2. GOT

    GOT Get Proactive! PartnerNOC

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    This really requires the system administrators to look at and investigate. Logs have to be checked, server security settings, password resets possibly. Its impossible for us in a forum to be able to guide you since you are not the root level administrator for the server.
     
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  3. Edward_

    Edward_ Member

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    Thanks GOT
    I have been pushing them to inspect the Logs.
     
  4. GOT

    GOT Get Proactive! PartnerNOC

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    Hope they can get it fixed. Otherwise you may want to shop for a different host.
     
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  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    It would definitely appear that there is a block of some sort, if you're unable to login but they are able to. This is something without root access as noted by @GOT you really won't be able to troubleshoot.
     
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