cant login to cpanel The login is invalid. 401 Access Denied

[xal3xhx]

I have recently purchased a web domain and hosting plan from [removed]. when i first got it i was able to login to the cpanel just fine, but when i changed the pass it would not let me login anymore. I was able to login using a different network ip. I talked to the CEO of the company and he reset the pass and did what he could but it still did not work. He said the only thing he could think of that is blocking me from loging in is my ISP blocking something past the loading the login page. I talked to my ISP and they said everything was good on there end. When i try to login it says "The login is invalid." right away. in developer tools here is the error i get.

Remote Address:[removed]:2083
Request URL:https://[removed]:2083/login/?login_only=1
Request Method:POST
Status Code:401 Access Denied

Request Headers        view source
Accept:*/*
Accept-Encoding:gzip,deflate
Accept-Language:en-US,en;q=0.8
Connection:keep-alive
Content-Length:28
Content-type:application/x-www-form-urlencoded
Cookie:_ga=GA1.2.1370744610.1411174325; cprelogin=no;     cpsession=%3anOdLdnnV5kWkL802CRIN3EydgSah3GaML28YQW3elLaiejEK9UZ7Uewk0F0dnM6a%2cc84d81d8f47ccb4ae95ee1aa1a4a68813bc49ade04af8dfc8bfdd1395f8b752a
Host:nyweb1.mpserv.net:2083
Origin:https://[removed]:2083
Referer:https://[removed]:2083/
User-Agent:Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko)     Chrome/37.0.2062.120 Safari/537.36

Query String Parameters        view source        view URL encoded
login_only:1

Form Data        view source        view URL encoded
user:[removed]
pass:(NOT SAYING)

Response Headers        view source
Connection:close
Content-Encoding:gzip
Content-Length:58
Content-type:text/plain; charset="utf-8"
Date:Tue, 23 Sep 2014 22:33:29 GMT
Server:cpsrvd/11.44.1.18
Set-Cookie:cprelogin=no; HttpOnly; path=/; port=2083; secure
Set-    Cookie:cpsession=%3aEvAl2rcNarIhhYyRGsBO0SvgxzCM_cTXZIGztdf6IErynE39m0RIg0vSO12idHc2%2c69822e161705dd7731a9de8b8c4bb8d8c9cf6c88da32673f3d4653e961ded73f; HttpOnly; path=/; port=2083; secure

it says the error is is coming from line 202 in index

@ajaxObject.update
@do_login

LINE 202

"use strict";function toggle_locales(e){while(LOCALE_FADES.length)clearInterval(LOCALE_FADES.shift());var t=div_cache[e?"locale-container":"login-container"];set_opacity(t,0);if(HAS_CSS_OPACITY)content_cell.replaceChild(t,content_cell.children[0]);else{var n=content_cell.children[0];content_cell.insertBefore(t,n),t.style.display="",n.style.display="none"}LOCALE_FADES.push(fade_in(t)),LOCALE_FADES.push((e?fade_out:fade_in)("locale-footer"))}function fade_in(e,t,n){e=div_cache[e]||DOM.get(e)||e;var r=e.style,i,s=window.getComputedStyle?getComputedStyle(e,null):e.currentStyle,o=s.visibility,u;if(e.offsetWidth&&o!=="hidden"){if(window.getComputedStyle)u=Number(s.opacity);else{try{u=e.filters.item("DXImageTransform.Microsoft.Alpha").opacity}catch(a){try{u=e.filters("alpha").opacity}catch(a){u=100}}u/=100}u||(u=0)}else u=0,set_opacity(e,0);if(n&&u<.01){u&&set_opacity(e,0);return}t||(t=FADE_DURATION);var f=t*1e3,l=new Date,c;n?c=f+l.getTime():r.visibility="visible";var h=function(){var t;n?(t=u*(c-new Date)/f,t<=0&&(t=0,clearInterval(i),r.visibility="hidden")):(t=u+(1-u)*(new Date-l)/f,t>=1&&(t=1,clearInterval(i))),set_opacity(e,t)};return h(),i=setInterval(h,FADE_DELAY),i}function fade_out(e,t){return fade_in(e,t,!0)}function ajaxObject(e,t){this._url=e,this._callback=t||function(){}}function login_results(e){var t;try{t=JSON.parse(e&&e.responseText)}catch(n){t=null}var r=e.status;if(r===200){show_status(MESSAGES.success,"success"),fade_out("content-container",FADE_DURATION/2);if(t){var i=DOM.get("dest_uri").value,s;i&&!i.match(/^\/login\/?/)?s=t.security_token+i:s=t.redirect;if(/^(?:\/cpsess[^\/]+)\/$/.test(s))top.location.href=s;else{if(t.security_token&&top!==window)for(var o=0;o<top.frames.length;o++)if(top.frames[o]!==window){var u=top.frames[o].location.href.replace(/\/cpsess[.\d]+/,t.security_token);top.frames[o].location.href=u}location.href=s}}else login_form.submit();return}if(parseInt(r/100,10)===4){var a=t&&t.message;show_status(MESSAGES[a||"invalid_login"]||MESSAGES.invalid_login,"error"),set_status_timeout()}else show_status(MESSAGES.network_error,"error");show_links(document.body),login_button.release();return}function show_status(e,t){DOM.get("login-status-message")[_text_content]=e;var n=DOM.get("login-status"),r=t&&level_classes[t]||level_classes.info,i=n.className.replace(levels_regex,r);n.className=i,fade_in(n),reset_status_timeout()}function reset_status_timeout(){clearTimeout(STATUS_TIMEOUT),STATUS_TIMEOUT=null}function set_status_timeout(e){STATUS_TIMEOUT=setTimeout(function(){fade_out("login-status")},e||8e3)}function do_login(){if(LOGIN_SUBMIT_OK){LOGIN_SUBMIT_OK=!1,hide_links(document.body),login_button.suppress(),show_status(MESSAGES.authenticating,"info");var e=new ajaxObject(login_form.action,login_results);e.update("user="+encodeURIComponent(login_username_el.value)+"&pass="+encodeURIComponent(login_password_el.value),"POST")}return!1}function _set_links_style(e,t,n){var r=e.getElementsByTagName("a");for(var i=r.length-1;i>=0;i--)r[i].style[t]=n}function hide_links(e){_set_links_style(e,"visibility","hidden")}function show_links(e){_set_links_style(e,"visibility","")}var FADE_DURATION=.45,FADE_DELAY=20,AJAX_TIMEOUT=3e4,LOCALE_FADES=[],HAS_CSS_OPACITY="opacity"in document.body.style,login_form=DOM.get("login_form"),login_username_el=DOM.get("user"),login_password_el=DOM.get("pass"),login_submit_el=DOM.get("login_submit"),div_cache={"login-page":DOM.get("login-page")||!1,"locale-container":DOM.get("locale-container")||!1,"login-container":DOM.get("login-container")||!1,"locale-footer":DOM.get("locale-footer")||!1,"content-cell":DOM.get("content-container")||!1,invalid:DOM.get("invalid")||!1},content_cell=div_cache["content-cell"];div_cache["locale-footer"]&&(div_cache["locale-footer"].style.display="block");var reset_form=DOM.get("reset_form"),reset_username_el=DOM.get("reset_pass_username"),RESET_FADES=[],show_reset=function(){reset_username_el.value||(reset_username_el.value=login_username_el.value);while(RESET_FADES.length)clearInterval(RESET_FADES.shift());RESET_FADES.push(fade_in(reset_form)),RESET_FADES.push(fade_out(login_form)),reset_username_el.focus()},hide_reset=function(){while(RESET_FADES.length)clearInterval(RESET_FADES.shift());RESET_FADES.push(fade_in(login_form)),RESET_FADES.push(fade_out(reset_form)),login_username_el.focus()};if(HAS_CSS_OPACITY)var set_opacity=function(t,n){t.style.opacity=n};else var filter_regex=/(DXImageTransform\.Microsoft\.Alpha\()[^)]*\)/,set_opacity=function(t,n){var r=t.currentStyle.filter;if(!r)t.style.filter="progid:DXImageTransform.Microsoft.Alpha(enabled=true)";else if(!filter_regex.test(r))t.style.filter+=" progid:DXImageTransform.Microsoft.Alpha(enabled=true)";else{var i=r.replace(filter_regex,"$1enabled=true)");i!==r&&(t.style.filter=i)}try{t.filters.item("DXImageTransform.Microsoft.Alpha").opacity=n*100}catch(s){try{t.filters.item("alpha").opacity=n*100}catch(s){}}};ajaxObject.prototype.updating=!1,ajaxObject.prototype.abort=function(){this.updating&&(this.AJAX.abort(),delete this.AJAX)},ajaxObject.prototype.update=function(e,t){if(this.AJAX)return!1;var n=null;if(window.XMLHttpRequest)n=new XMLHttpRequest;else{if(!window.ActiveXObject)return!1;n=new ActiveXObject("Microsoft.XMLHTTP")}var r,i=this;n.onreadystatechange=function(){n.readyState==4&&(clearTimeout(r),i.updating=!1,i._callback(n),delete i.AJAX)};try{var s;r=setTimeout(function(){i.abort(),show_status(MESSAGES.ajax_timeout,"error")},AJAX_TIMEOUT),/post/i.test(t)?(s=this._url+"?login_only=1",n.open("POST",s,!0),n.setRequestHeader("Content-type","application/x-www-form-urlencoded"),n.send(e)):(s=this._url+"?"+e+"&timestamp="+(new Date).getTime(),n.open("GET",s,!0),n.send(null)),this.AJAX=n,this.updating=!0}catch(o){login_form.submit()}return!0};var _text_content="textContent"in document.body?"textContent":"innerText",level_classes={info:"info-notice",error:"error-notice",success:"success-notice",warn:"warn-notice"},levels_regex="";for(var lv in level_classes)levels_regex+="|"+level_classes[lv];levels_regex=new RegExp("\\b(?:"+levels_regex.slice(1)+")\\b");var STATUS_TIMEOUT=null,LOGIN_SUBMIT_OK=!0;document.body.onkeyup=function(){LOGIN_SUBMIT_OK=!0},document.body.onmousedown=function(){LOGIN_SUBMIT_OK=!0};var login_button={button:login_submit_el,_suppressed_disabled:null,suppress:function(){this._suppressed_disabled===null&&(this._suppressed_disabled=this.button.disabled,this.button.disabled=!0)},release:function(){this._suppressed_disabled!==null&&(this.button.disabled=this._suppressed_disabled,this._suppressed_disabled=null)},queue_disabled:function(e){this._suppressed_disabled===null?this.button.disabled=e:this._suppressed_disabled=e}};if(!window.JSON){login_button.suppress();var new_script=document.createElement("script");new_script.onreadystatechange=function(){if(this.readyState==="loaded"||this.readyState==="complete")this.onreadystatechange=null,window.JSON={parse:window.jsonParse},window.jsonParse=undefined,login_button.release()},new_script.src="/unprotected/json-minified.js",document.getElementsByTagName("head")[0].appendChild(new_script)}try{login_form.onsubmit=do_login,set_opacity(DOM.get("login-wrapper"),0),LOCALE_FADES.push(fade_in("login-wrapper"));var preload=document.createElement("div");preload.id="preload_images",document.body.insertBefore(preload,document.body.firstChild),window.IS_LOGOUT?set_status_timeout(1e4):/(?:\?|&)locale=[^&]/.test(location.search)&&show_status(MESSAGES.session_locale),setTimeout(function(){login_username_el.focus()},100)}catch(e){window.console&&console.warn(e)};</script>

here is some of more info if needed

operating system: windows 7

browse: google chrome

login website: https://[removed]:2083/

login website ip: [removed]:2083

hosting company: [removed]

ISP: time warner cable (TWC)

if you need any more info just let me know.

 

[JaredR.]

I noticed that you had duplicate post. Your first post was not deleted; it was moderated. I approved both posts, and then deleted one to avoid having duplicates.

I also removed all identifying information from your post. Posting control panels and especially usernames on a public forum can pose a security risk, so it is best to avoid doing that.

This does appear to be a strange problem, but unfortunately, no one on this forum has the access needed to properly troubleshoot it. My suggestion would be for you to ask your hosting provider to submit a ticket to us on your behalf. That way, they will be able to provide us secure access to the server, and we may be able to identify the problem that way.