Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't login to cPanel.

Discussion in 'General Discussion' started by Dorian Mali, Mar 20, 2016.

  1. Dorian Mali

    Dorian Mali Registered

    Joined:
    Mar 20, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    World Wide
    cPanel Access Level:
    Root Administrator
    Hello there !
    Before, please excuse my english, and sorry if i've posted on the bad category.
    I'll try to be as comprehensible as possible.

    I've an issue when i try to login on my cpanel account.

    I work on centos, i've installed Cpanel with the installation guide method : Installation Guide - Documentation - cPanel Documentation

    I've tried to login on my cpanel account with my root account (http://my_server_ip:2082) and i obtain this error message :
    "A network error occurred during your login request. Please try again. If this condition persists, contact your network service provider."

    I've tried a different browsers, IP's, machines.
    I've withelisted my IP's.
    Same issue when i try to login with https://my_server_ip:2083

    When i try to login with a bad user:password, i obtain an error login message.

    But i can login to my WHM panel with my root account.
    So, i've tried to create a new account in Home -> Account Functions -> Create a New Account, but i obtain this error message :

    "Account Creation Status: failed
    The domain “mydomain.com” already exists in the Apache configuration. "

    Anybody can help me?
    Again, please excuse my language.
    And thank you for your great services.

    Best Regards.
     
    #1 Dorian Mali, Mar 20, 2016
    Last edited by a moderator: Mar 20, 2016
  2. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    619
    Likes Received:
    93
    Trophy Points:
    153
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    Run the following command and then try to login to see if there is any helpful errors being logged.

    Code:
    # tail -f /usr/local/cpanel/logs/error_log
     
    #2 Jcats, Mar 20, 2016
  3. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    41
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    "Account Creation Status: failed
    The domain “mydomain.com” already exists in the Apache configuration. "

    Regarding the account creation, might be the domain added as a parked/addon domain name. First search the domain name in the cPanel userdata files
    Code:
    grep $domain /var/cpanel/userdata/*/*
     
    #3 SysSachin, Mar 20, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,693
    Likes Received:
    1,703
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Keep in mind that you can not access cPanel with the "root" username. The "root" username only works for Web Host Manager. As far as the error message quoted above, it's likely you have configured your hostname with your domain name. Please update your hostname to something such as "server.mydomain.com" if that's the case:

    Change Hostname - Documentation - cPanel Documentation

    Thank you.
     
    #4 cPanelMichael, Mar 21, 2016
    Dorian Mali likes this.
  5. Dorian Mali

    Dorian Mali Registered

    Joined:
    Mar 20, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    World Wide
    cPanel Access Level:
    Root Administrator
    OMG it's working perfectly ;).

    Thank you, great support.
    And thank you to users have tried to help me
     
    #5 Dorian Mali, Mar 21, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,693
    Likes Received:
    1,703
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    #6 cPanelMichael, Mar 21, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Can't login cPanel
  1. DeedeeF

    Can't access cPanel login

    DeedeeF, Oct 17, 2017, in forum: General Discussion
    Replies:
    7
    Views:
    791
    Infopro
    Oct 18, 2017
  2. Lygas

    Can't login cPanel in proxy subdomains

    Lygas, May 19, 2017, in forum: General Discussion
    Replies:
    4
    Views:
    600
    cPanelMichael
    May 22, 2017
  3. Andriy

    Can't login to Webmail using dovecot master password

    Andriy, Jan 13, 2018, in forum: E-mail Discussions
    Replies:
    3
    Views:
    213
    cPanelMichael
    Mar 13, 2018
  4. mizanur rahman bokul

    Can't Login to WebHost Manager

    mizanur rahman bokul, Dec 11, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    205
    cPanelMichael
    Dec 12, 2017
  5. pablosso

    Can't login to ssh and WHM as root

    pablosso, Aug 22, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    768
    Infopro
    Aug 23, 2017

Share This Page