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Can't login to cPanel.

Discussion in 'General Discussion' started by Dorian Mali, Mar 20, 2016.

  1. Dorian Mali

    Dorian Mali Registered

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    Hello there !
    Before, please excuse my english, and sorry if i've posted on the bad category.
    I'll try to be as comprehensible as possible.

    I've an issue when i try to login on my cpanel account.

    I work on centos, i've installed Cpanel with the installation guide method : Installation Guide - Documentation - cPanel Documentation

    I've tried to login on my cpanel account with my root account (http://my_server_ip:2082) and i obtain this error message :
    "A network error occurred during your login request. Please try again. If this condition persists, contact your network service provider."

    I've tried a different browsers, IP's, machines.
    I've withelisted my IP's.
    Same issue when i try to login with https://my_server_ip:2083

    When i try to login with a bad user:password, i obtain an error login message.

    But i can login to my WHM panel with my root account.
    So, i've tried to create a new account in Home -> Account Functions -> Create a New Account, but i obtain this error message :

    "Account Creation Status: failed
    The domain “mydomain.com” already exists in the Apache configuration. "

    Anybody can help me?
    Again, please excuse my language.
    And thank you for your great services.

    Best Regards.
     
    #1 Dorian Mali, Mar 20, 2016
    Last edited by a moderator: Mar 20, 2016
  2. Jcats

    Jcats Well-Known Member

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    Run the following command and then try to login to see if there is any helpful errors being logged.

    Code:
    # tail -f /usr/local/cpanel/logs/error_log
     
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    #2 Jcats, Mar 20, 2016
  3. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    "Account Creation Status: failed
    The domain “mydomain.com” already exists in the Apache configuration. "

    Regarding the account creation, might be the domain added as a parked/addon domain name. First search the domain name in the cPanel userdata files
    Code:
    grep $domain /var/cpanel/userdata/*/*
     
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    #3 SysSachin, Mar 20, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Keep in mind that you can not access cPanel with the "root" username. The "root" username only works for Web Host Manager. As far as the error message quoted above, it's likely you have configured your hostname with your domain name. Please update your hostname to something such as "server.mydomain.com" if that's the case:

    Change Hostname - Documentation - cPanel Documentation

    Thank you.
     
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    #4 cPanelMichael, Mar 21, 2016
    Dorian Mali likes this.
  5. Dorian Mali

    Dorian Mali Registered

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    OMG it's working perfectly ;).

    Thank you, great support.
    And thank you to users have tried to help me
     
    #5 Dorian Mali, Mar 21, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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    #6 cPanelMichael, Mar 21, 2016
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