Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Can't login to cPanel

Discussion in 'General Discussion' started by rcbecca2106, Apr 23, 2019.

Tags:
  1. rcbecca2106

    rcbecca2106 Registered

    Joined:
    Apr 23, 2019
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Indonesia
    cPanel Access Level:
    Website Owner
    Hello, my name is Rebecca and I own a non-profit organization website. I just recently received the username and the password from the previous head of creative department of the organization (who are responsible for taking care of the site) and I don't know if they have used cPanel yet.

    I wanted to redecorate the site. I'm using Zerif Lite theme and Wordpress told me to install a plugin named Orbit Fox by Themeisle for the full experience of the theme and I complied, not knowing that I have to upgrade my Wordpress before I do this. I installed the plugin and the site crashed.

    When I try to access my site, the page says:

    Fatal error
    : Class 'WP_Rest_Controller' not found in /var/cpanel_user/home/(my username)/public_html/wp-content/plugins/themeisle-companion/vendor/codeinwp/themeisle-content-forms/class-themeisle-content-forms-server.php on line 9

    I can't login either to uninstall the plugin because I have to access the site and log in from there and I can't access it now :( (I forgot what Wordpress version I'm on and I can't see it anymore because I can't log back in.)

    Someone from the internet suggested logging in to cPanel, but when I tried logging in to cPanel with my Wordpress username and password, cPanel wouldn't accept it.

    Can anybody help?
     
  2. RoseHosting

    RoseHosting Registered PartnerNOC

    Joined:
    Jan 3, 2003
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    151
    Of course you can't. You need to use your cPanel credentials to access cPanel.
     
  3. Tarak Nath

    Tarak Nath Well-Known Member

    Joined:
    Mar 12, 2018
    Messages:
    66
    Likes Received:
    10
    Trophy Points:
    8
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    cPanel username and password are different with your WordPress's credentials.

    If you forgot your cPanel username and password then please contact your hosting provider for the same if you unable to reset the cPanel password. Plugins installation/uninstallation can be done from your WordPress backend.

    Regards,
    Tarak Nath
     
    cPanelMichael likes this.
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,002
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @rcbecca2106,

    The previous posts are correct. You'll need to contact your web hosting provider to have them reset the cPanel account username and password. From there, you can access cPanel to directly modify files or databases (using the File Manager and phpMyAdmin options). Or, you can use the cPanel username and password to access the website files via a FTP client.

    The following document will help you identify your web hosting provider:

    How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

    Let me know if you have any questions.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice