Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Can't login to cPanel

Discussion in 'General Discussion' started by rcbecca2106, Apr 23, 2019.

Tags:
  1. rcbecca2106

    rcbecca2106 Registered

    Joined:
    Apr 23, 2019
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Indonesia
    cPanel Access Level:
    Website Owner
    Hello, my name is Rebecca and I own a non-profit organization website. I just recently received the username and the password from the previous head of creative department of the organization (who are responsible for taking care of the site) and I don't know if they have used cPanel yet.

    I wanted to redecorate the site. I'm using Zerif Lite theme and Wordpress told me to install a plugin named Orbit Fox by Themeisle for the full experience of the theme and I complied, not knowing that I have to upgrade my Wordpress before I do this. I installed the plugin and the site crashed.

    When I try to access my site, the page says:

    Fatal error    : Class 'WP_Rest_Controller' not found in /var/cpanel_user/home/(my username)/public_html/wp-content/plugins/themeisle-companion/vendor/codeinwp/themeisle-content-forms/class-themeisle-content-forms-server.php on line 9

    I can't login either to uninstall the plugin because I have to access the site and log in from there and I can't access it now :( (I forgot what Wordpress version I'm on and I can't see it anymore because I can't log back in.)

    Someone from the internet suggested logging in to cPanel, but when I tried logging in to cPanel with my Wordpress username and password, cPanel wouldn't accept it.

    Can anybody help?
     
    #1 rcbecca2106, Apr 23, 2019
  2. RoseHosting

    RoseHosting Registered PartnerNOC

    Joined:
    Jan 3, 2003
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    151
    Of course you can't. You need to use your cPanel credentials to access cPanel.
     
    #2 RoseHosting, Apr 23, 2019
  3. Tarak Nath

    Tarak Nath Well-Known Member

    Joined:
    Mar 12, 2018
    Messages:
    66
    Likes Received:
    10
    Trophy Points:
    8
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    cPanel username and password are different with your WordPress's credentials.

    If you forgot your cPanel username and password then please contact your hosting provider for the same if you unable to reset the cPanel password. Plugins installation/uninstallation can be done from your WordPress backend.

    Regards,
    Tarak Nath
     
    #3 Tarak Nath, Apr 24, 2019
    cPanelMichael likes this.
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,002
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @rcbecca2106,

    The previous posts are correct. You'll need to contact your web hosting provider to have them reset the cPanel account username and password. From there, you can access cPanel to directly modify files or databases (using the File Manager and phpMyAdmin options). Or, you can use the cPanel username and password to access the website files via a FTP client.

    The following document will help you identify your web hosting provider:

    How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

    Let me know if you have any questions.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 24, 2019
(You must log in or sign up to post here.)
Loading...
Similar Threads - Can't login cPanel
  1. charles meekins

    Can't login to e-mail or cPanel

    charles meekins, Jun 19, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    536
    keat63
    Jun 20, 2018
  2. DeedeeF

    Can't access cPanel login

    DeedeeF, Oct 17, 2017, in forum: General Discussion
    Replies:
    7
    Views:
    3,129
    Infopro
    Oct 18, 2017
  3. Denis Gomes Franco

    SOLVED Can't login to a laravel script properly

    Denis Gomes Franco, Feb 25, 2019, in forum: General Discussion
    Replies:
    10
    Views:
    245
    Denis Gomes Franco
    Feb 28, 2019
  4. abuujurayj

    I can't login in my application after activating htaccess

    abuujurayj, Apr 23, 2018, in forum: General Discussion
    Replies:
    9
    Views:
    849
    abuujurayj
    Apr 24, 2018
  5. Andriy

    Can't login to Webmail using dovecot master password

    Andriy, Jan 13, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    979
    cPanelMichael
    Mar 13, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice